Senior Platforms Analyst
Recruiter
Citizens Advice
Listed on
1st December 2021
Location
England & Wales
Salary/Rate
Upto £50190
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
Closing date: 05/12/2021Job posted date: 23/11/2021
Salary: £50,190 per annum (plus London allowance if applicable)
Employment type: Permanent
Department: Customer Journey
Hours per week: 35.25
Interview date: w/c 13 December 2021 Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives - from debt to evictions to trouble at work - and you can be key to them getting the support they need in the quickest, easiest, and most effective way. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince's responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles. You will be part of a high-profile, business critical, priority team working to transform the platforms used by Citizens Advice volunteers and staff to deliver advice to the public. This will involve replacing existing telephony and webchat platforms and introducing video chat capabilities to the network. Our phone service alone receives over 4.6 million calls from the public every year and is staffed by thousands of volunteers. You will use your skills and experience as an analyst to ensure that the decisions we make are the right ones for all of our users - national, network, volunteers and clients. You will analyse and understand user needs and use your knowledge of the telephony, webchat and video sector to support platform configuration decisions. You will support the product lead in ensuring that our outcomes are aligned with our strategic objectives. You will also lead a workstream responsible for configuring our new platform, as well as support the rest of the work of the team. On an ongoing basis, you will be responsible for the architecture of our new platforms.
Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing. Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working. The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. Please note, in the event of a high number of applications, we reserve the right to close the application early. This vacancy closes at 23.59 on the closing date.
