3rd Line Support Analyst


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

26th November 2021

Location

Oxfordshire

Salary/Rate

Upto £50000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

POSITION: 3rd LINE ANALYSTTYPE: PERMANENTLOCATION: OXFORD, HYBRID 1 DAY A WEEK ONSITESALARY: £45K TO £50K (SKILLSET DEPENDANT) ROLEWe are looking for someone who will take responsibility for IT service provision across the 3rd line for all areas of the business. Someone who is collaborative and who has a love for learning, a passion for diagnosing and solving often complex IT problems, and a commitment to process automation, streamlining and improvement. You'll manage a wide remit of tasks and workload and we'll give you the autonomy to get results. In addition, you will be exposed to security operations and be involved with the evolution of our cyber defence practice.This is an exciting opportunity for an individual who is looking to build on their exiting skills set and gain further exposure to a diverse range of tools. The role reports to the IT Service Desk Manager, working closely with the IT Systems Lead and will interact closely with the rest of the team on a range of high-level projects.The role will scale in line with the needs of this young and vibrant business, and there will be considerable scope to expand your knowledge, experience and toolset with us.We are a remote first company, but due to the hardware associated with this position we will need someone who can work from our Oxford office at least 1 day a week. WHAT YOUR ROLE IMPACTS?Bring your IT expertise to a thriving growing business, helping the IT Team meet a wide remit of IT Service needs within a thriving biotechnology environment.Work in a high visibility role with staff of all levels and in multiple disciplines across AI, Product, Marketing and Operations helping to resolve business critical IT issuesPlay a key role in a dynamic IT team helping foster a culture of innovation, problem-solving, automation and streamliningAct as an escalation point for the IT team, covering support tickets, system management, hardware and software installations and upgrades whilst championing process improvement, automation and the adoption of new tech.Support System Lead with project (internal and commercial) work and day to day system maintenance activities. REQUIREMENTSAdministrative experience with Windows 10, Windows Server, Linux and MacOS.Ability to facilitate 3rd line IT support requirements and System and Network ManagementExperience with Active Directory and Azure Active Directory ManagementKnowledge of Microsoft 365 for productivity and administrationExperience with the configuration and maintenance of Azure environments and associated services.Understanding of computer networking and infrastructure; Cisco Meraki, HPE/Aruba.Mid level scripting knowledge (PowerShell, Bash, python)Prior experience of working in accordance to SLA's and OLA'sExcellent communicator, with strong customer service skills and a proven track record of trust building with individuals, groups and stakeholders.Previous experience working within a regulated environment is an assetCan do attitude and willingness to learnAble to work flexibly and at times at pace in a dynamic and demanding environment DESIREDITIL change and incident management experienceKnowledge of and interest in database systems and query languagesAn understanding of infrastructure as code; Terraform and Azure ARM templates.Familiarity or experience implementing and managing Microsoft Threat Protection (MTP) suite components.Actively research new technologies and capabilities, work on personal projects for self-development DUE TO HIGH VOLUME WE CAN ONLY RESPOND TO APPLICATIONS THAT MEET THE REQUIREMENTS

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