IT Support Analyst

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Support users on a wide range of IT issues, and develop your skills and knowledge within the industry.Client DetailsMichael Page are delighted to be partnering with a highly successful retail business based in Warrington.DescriptionKey Responsibilities:Process incoming calls/emails in accordance with defined processes and priorities at agreed service levels. To identify issues, provide and advise suitable solutions and actions.Accurate logging and record keeping of all issues and queries in the IT Service Management Software.Escalation and management of issues to 3rd Party vendors ensuring all parties are regularly updated on progress.To become a core business system subject matter expert.To provide support to the companies' desktop solutions and management of active directory, user maintenance processes and Microsoft Office products.Liaising with the Operational Support team as required to facilitate onsite systems and support activities.To assist with User Acceptance Testing of systems enhancements, patches and bug-fixes.To assist with the management and record keeping of all IT assets including hardware and software licensing.Installation and configuration of systems applications when necessary and with third parties.To assist other team members in testing, troubleshooting and diagnosing problems.Ensure 'best practice' systems procedures are followed and adhered to.Within a culture of continuous improvement, assist with the development and effective operation of the department by recommending new/different working practices and processes.Assist the Business Systems Team with the planning of systems training courses, training material etc.Assist the Business Systems Team during the integration process of new Profit Centres.Assist the Business Systems Team during the acquisition process of new companies.ProfileGood analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.Excellent customer care skills, ability to communicate effectively to help employees resolve their issues and feel satisfied with the experience.Excellent written and verbal communication skills with a professional and, confident telephone manner.Good knowledge of Microsoft PC and Network operating environments and associated applications.Experience of working within a high-profile administrative environmentBe driven and hardworkingJob OfferSalary: £25,000 - £30,000