IT Infrastructure Specialist


Premium Job From Michael Page

Recruiter

Michael Page

Listed on

22nd November 2021

Location

London

Salary/Rate

£350 - £400

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

The role will work with Business staff across multiple sites in the US and will part of an IT team which has staff across multiple geographies ranging from US to Australia and New Zealand. Working closely with the team, the broader IT function and Business stakeholders this role will support the smooth running of day to day IT across the US sites and where appropriate support the design and deployment of small projects and service improvement initiativesClient DetailsMy client - an Investment Management company in Financial Services industry are looking for a IT Infrastructure Specialist - Financial Services join their site in London on an initial 4-month contract!DescriptionThe successful candidate for the IT Infrastructure Specialist - Financial Services 4-month contract role will fulfil the following responsibilities -Logging and monitoring of outages, problems or issues with Tech SupportReset LAN IDs and passwordsMonitor and follow up on existing issues/tickets, escalating as requiredRaise and monitor new system access requests via TIM or the System Access Support teamRaise and monitor new equipment requests for users via Service Now portalRaise requests to Tech Support for voice issues/changes/configuration of new phonesAssisting with mobile device connectivity including install Air watch, system updates, etcPhysical move/install of IT equipment and accessories - Phones/PC/Screens, etcConfigure/optimise archives and backups for usersConfigure printer settings for usersRestore from backup on request file shares.Assist with file share access, mapping network pathsAssist and be SME on Video Conferencing systemsAssist and be SME for Collaboration (Skype, Zoom, Teams) / VOIP technologiesAssist and be SME for mobility devices (switch, router and network patching experience)Assist with network related issueLaptop build and Operating System installationProactive engagement, customer service, and user educationContact for IT upgrades and testing.Office 365 hands-on support and training

25% Continuous IT Service ImprovementIdentify problems within the Business using problem management and data modelling techniques.Formulate improvement strategies based on the output of the problem management and modelling techniques.Document IT processes and operations.Build IT knowledge/competency within the EA community (minimise single point sensitivity).Build knowledge to assist with changes and support for applications.Build knowledge to provide advice on application usage.Work with the broader IT team to implement identified and agreed improvement plans. 25% Small Change (Low risk, low complexity)Co-ordinate and deliver a portfolio of small change.Ensure that customer requirements are documented.Ensure that the change objectives are met.Undertake change planning and delivery.Monitoring, report and if required escalate risks and issues.Ensure smooth handover into the production environment and that support objectives are met using an appropriate IT service transition process.ProfileEssentialFinance Services experience - investment management a must.Strong communication skillsStrong stakeholder and relationship management skills.Strong IT service management skills - problem management a must.Ability to work as part of a team and independently as required.Proven ability to use own judgement in pressurised situations.High attention to detailHigh levels of initiative, delivery focus and personal drive.Ability to manage and communicate against multiple business priorities.Advanced computing skills in Windows OS, Internet Explorer, MS Office 365, E-mail, Active Directory and Mobility Platforms.Advanced Collaboration Platform skills in technologies such as Zoom, Teams etc.Strong understanding of internet and networking technologies.Understanding of the ITIL Framework (ITIL v3v4 foundation certification essential)Proven ability to identify and deliver service and process improvement initiatives.DesirablePrince 2 FoundationServiceNow ExperienceExposure to either Jira or Confluence.Working with and managing vendors experience desirableJob OfferIT Infrastructure Specialist role working with a reputable Investment Management company within Financial Services. 4 month contract inside IR35 in London paying between £350- 400 p/day inside IR35

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