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Business Analyst Service Now Implementation

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Recruiter: ABWRecruitment
Listed on: 22nd November
Location: Sunbury
Type: Contract

Business Analyst Service Now Implementation

My client a Leading Energy Supplier requires a Business Analyst Service Now Implementation - Sunbury/Remote - 6 Months - £555 per day (inside ir35)

Digital Science & Engineering (DS&E) focuses on digital strategy, digital disciplines and frontier digital technologies that support the business strategies. DS&E develops the companies digital strategy and drive digital agenda by accessing and developing capability to achieve it. DS&E focuses frontier technology with a bias towards novel technologies that have potential application across more than one business group and solving business problems that are beyond traditional IT solutions.

The Business Analyst Lead is responsible for eliciting, defining, and managing business requirements from stakeholders using structured business analysis tools, techniques, and methodologies, to ensure that I&E delivers product(s) that successfully meet those needs, and that our customers experience is positive, and expectations are met.  

 The role will lead the definition of requirements and user stories for product development, improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits.  Furthermore, it is expected that collaborative creation and iteration of viable specifications and acceptance criteria in preparation for the deployment of digital products is a key aspect of this role.  

This role will also be involved in digital strategy and Project Portfolio Management initiatives, accountable for requirements analysis and management, determining the most appropriate means to represent business requirements in the context of portfolio management and scenario modelling features and capabilities, navigating the complexity of the portfolio, financial and resource management ecosystems.

Key Accountabilities

The Business Analyst Lead role will be accountable for:

  • Conducting the core business analysis activities within a digital product landscape, discovering, analysing, ensuring that requirements are fit for purpose and aligned to a business value chain and agreed upon objectives; while working closely with the Product Manager and Product Owner to deliver the change
  • Consequence scanning and identifying the impact of business requirements and solutions for target and interim scenarios 
  • Translating requirements into logical design specifications in alignment with the target environment, Non-functional requirements, and existing systems; along with supporting the development of detailed designs and documents using required standards, methods and tools
  • Collaborate with the Product Owner and the team to prioritize the product backlog, assessing and providing inputs to release schedules and components, ensuring release processes and procedures are maintained. Carrying out testing and/or coordinating with testers and component specialists
  • Analyse business needs and value drivers and relate this to digital and technology delivery
  • Analysis, design thinking and agile techniques to shape epics and user stories
  • Define and write User Stories and Acceptance Criteria via design thinking and agile business analysis principles
  • Work with the Scrum team on continuous story grooming and provide mentorship on future stories
  • Validate what has been delivered meets the stated user story acceptance criteria
  • Organize sprint reviews with Product Owners to provide visibility and collect feedback
  • Facilitate dependencies, risks and issues across team utilizing scrum of scrum techniques for effective delivery
  • Define baselines, measures, and interdependencies of value streams to drive benefits realization.


Essential Education:

  • Formal qualifications constituting university degrees, examination certificates that confirm a level of educational attainment or licenses.
  • Membership of a technical or professional body that has confirmed an individual has reached a level of capability within a technical or professional field (usually but not necessarily obtained through examinations) or Formal certification that they can undertake specialist work or processes e.g. PMI.
  • Tertiary education and/or equivalent relevant work experience

Essential Experience and Job Requirements:

Essential work, business, technical or operational experience which an applicant must possess, otherwise they will be unable to adequately perform the job. Consider what is truly essential as we do not want to screen out candidates who could do the job with non- traditional backgrounds. Therefore, the wording used should be specific and explicit. Information requirements can include:

  • A definition of the knowledge, skills, abilities, and attributes that the candidate needs to have and/or
  • Competencies (action, behaviour or outcome that the candidate should be able to demonstrate)
  • Experience in the following areas:
  • Proven analytical capability and experience in business analysis activities within the digital product landscape, critical determination of fundamental business needs and value drives, and working closely with the Product teams to deliver the change
  • Ensures personal compliance with the companies Code of Conduct and demonstrates leadership aligned with my clients Leadership Expectations and Values & Behaviours
  • Understanding technical reference models, delivery methods and digital trends in the discipline of data and analytics
  • Practitioner agile business analysis/Agile analysis and design thinking
  • Business analysis experience, preferable in an Agile environment
  • Strong leadership and communication skills to present, facilitate workshops and articulate at all levels of the organization
  • Work creatively and analytically in a problem-solving environment
  • Good change management skills and delivery assurance experience
  • Can resolve conflicting ideas and demands to provide clarity and establish priorities that aligns with business objectives
  • The ability to deliver a message effectively and concisely at all levels, on both a technical and a business level
  • Track record of good interpersonal, written, and verbal communications skills
  • Ability to work within a virtual global team environment, self-motivated to work with limited supervision
  • Ideally experience with agile development tools such as Azure DevOps and Jira.
  • Knowledge and experience with the specific treatment required to delivering initiatives related to data for the purpose of analytics, either from the data producer, data consumer, or data platform operations perspective

Desirable criteria

Desirable criteria are those that may enable the candidate to perform better & qualifications or require a shorter familiarisation period. During the selection process evidence should be sought to gain an understanding of the extent to which candidates who satisfied the minimum criteria demonstrate the desired criteria for the role.  This evidence will then allow differentiation between the candidates and form the basis for selection.

Strengthens and enriches business domain, methods & tools, business modelling knowledge in the role. 

  • Business capability: 
    • In depth knowledge of specific  business group/integrator/enabler domain(s)
    • Digital Innovation 
  • Leadership and EQ: 
    • Embraces a culture of change and agility, evolving continuously, adapting to our changing world
    • Effective team player, looks beyond own area/organisational boundaries to consider the bigger picture and/or perspective of others
    • Is self-aware and actively seeks input from others on impact and effectiveness
    • Applies judgment and common sense- able to use insight and good judgement to enable commercially sound, efficient and pragmatic decisions and solutions and to respond to situations as they arise
    • Cultural fluency - actively seeks to understand cultural differences and sensitivities.
  • Previous experience
    • Be familiar with all Scrum ceremonies, roles, and responsibilities
    • Certified Scrum Master (CSM) or Professional Scrum Certification (PSC) or Certified Scrum Product Owner (CSPO) or equivalent.
    • Experience facilitating, gathering, and documenting requirements for complex, large-scale systems implementation
    • Awareness and appreciation for up-and-coming data technologies and methodologies, what they do/offer, and how they can be effectively exploited
    • Good knowledge and understanding of modern development methodologies, e.g. using Scrum and/or Kanban).
    • Continuous learning and improvement mindset
    • Knowledge and experience in defining best practices, guidelines, good data governance and compliance either from the data producer, data consumer, or data platform operations perspective
    • No prior experience in the energy industry required

Contact Name: Eilidh Smith
Reference: TJ/7244/JS2376
Job ID: 3008667

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