Technical Support Engineer
Recruiter
Intec Select
Listed on
19th November 2021
Location
Leeds
Salary/Rate
£30000 - £30000
Type
Permanent
Start Date
2022-01-03 00:00:00
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Technical Support EngineerOverview:
An excellent opportunity has arisen with a global technology company for a Technical Support Engineer to technical support role from the Leeds office for the UK and Europe region. Excellent knowledge of PC support, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS Office 365, Microsoft Exchange online is required for this position. The role offers excellent career progression.
Role and Responsibilities:
·Day to day support of the UK and Europe offices IT and Telecoms environment; coupled with the support of ALL IT servers and systems to ensure working effectively across the global business with an extra emphasis on staff working remotely on client sites
·Working within a small globally distributed IT team providing all levels of IT help-desk support, which range from user admin tasks such as setting up new users, password resets, through to setting up and installing IT equipment at new office locations across the business
·To support and monitor the existing infrastructure and perform preventative maintenance work
·To plan manage and implement various projects and upgrades to meet their goals
·Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
·Call logging & management of the IT Service Request Database including regular liaison with IT hardware maintenance providers
·Participate in the Change Management processes, which includes management of entire lifecycle - from planning, impact analysis to remedial actions
·Monitor daily backups, manage asset database and control software register
·Liaise with the Business, build positive working relationships with the business and assist with submissions
·Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities)
Essential Requirements
·All round IT support specialist with at least three years' experience of hands-on, remote and telephone support
·Experience of Server administration to include Windows Server 16, Remote Desktop Services and Active Directory in a corporate environment
·Hands-on experience of LAN, WAN and VPN, troubleshooting and support
·Experience of support of core IT applications such as email, anti-virus, systems management
·Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.)
·Supporting and troubleshooting Anti-virus (MS Defender) Veritas BackupExec, etc.
·Ability to support a wide range of desktop applications (e.g., MS Office 365, Project, Visio, etc.)
·Developing image / software through Intune/SCCM
·Experience of ITIL based call management system, e.g., FreshService
Package:
·£30,000 basic salary (Circa)
·Competitive Pension
·Private Medical Insurance
·Permanent Health Insurance
·Life Assurance x4 basic salary)
·Personal Accident Cover
·25 days holiday
