Senior IT Support Engineer
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Be in the heart of IT! Come and join an exciting, motivating and super friendly IT Company!
This company has been providing personalised IT support to a variety of businesses since 1999 and are proud to be working with some very well-known companies, each with different needs and priorities and therefore no one day will be the same!
This is an exciting opportunity to join a successful company that always works with the latest technology and strives for excellence. This role also offers fantastic career opportunities and training for the right person.
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The successful candidate will have a proactive nature and fire prevention not firefighting mentality. As a business they are good at firefighting but where they need people to help management is to make sure they document process, focus more on procedure, and perform root cause analysis. An ideal candidate would enjoy working on plans to make sure that incidents do not repeat themselves.
Personal Characteristics
- High level of interpersonal skills and personal drive
- "Can do" attitude
- Likes to upskill their team members
- Able to use initiative and prioritise work
Essential skills
- Have proven 3-5 yrs good 2nd Line solid Support experience
- Have demonstrable technical knowledge across Windows 7 & 10 Desktop, MS Office suite and Active Directory support including at least 30% of the wider group technology base
- Microsoft Windows Server 2012 / 2016 / 2019 (including Active
- Microsoft Office 365 including Exchange Online, SharePoint Online and Teams
- Virtualisation technologies including VMware and Microsoft Hyper-V
- Networking principals including VLAN's and routing.
- Firewall solutions such as SonicWALL.
Benefits include
- Competitive salary (depending on experience)
- Part of a happy team that is focused on providing great support
- A mobile phone allowance
- Great team events
- An employee referral bonus
- Flexible working
- Paid time to volunteer for charity work or take part in not for profit activities
- Anniversary rewards
- Proper professional development and training
London based: You will be required to work on customer sites, travel to customer meetings, training and supplier events.