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Support Engineer/IT Support Analyst

Premium Job From Nigel Frank International
Recruiter: Nigel Frank International
Listed on: 16th November
Location: Bury St Edmunds
Salary/Rate: £25,000 - £40,000
Type: Permanent

Job Description

Seeking an IT Support Analyst. The candidate will be self-motivated and capable of working independently with minimal supervision. The ideal candidate will be a keen problem solver and enjoys working in a close knit team in an exciting environment.

This role offers a mix of office-based/remote working

We are also looking for Application Support/IT Analyst roles, so if this is what you're looking for please apply to this advert and I will be in touch to discuss further.

What's on offer

  • Basic salary range £25,000-£40,000
  • Opportunity to progress into more application specific support
  • Great social scene
  • Attractive company benefits

Responsibilities will include

  • Assist in maintaining the smooth running of the help desk by logging cases received by phone, email and via a portal
  • Work closely with the team to seek service improvements, when necessary
  • Documenting and prioritising cases to be escalated to 2nd/3rd line support

My client is looking for a candidate who can offer

  • Proven background in supporting desktop applications, including Microsoft Windows, Office 365, desk phone systems and IT hardware
  • The ability to clearly communicate complicated technical concepts
  • Strong analytical and problem solving skills
  • Understanding of business processes
  • Microsoft Dynamics NAV/Business Central experience

Apply NOW - interviews happening this week!

Does this sound like the position for you? Don't miss out on this opportunity, as the next step in your Dynamics NAV career. To chat a bit more about this role, please don't hesitate to contact Sydney Robertson on [Telephone number removed] or send your CV to Click here to contact this recruiter

Contact Name: Sydney Robertson
Reference: TJ/3086/15092021SR_1637052870
Job ID: 3005832

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