Integration Support Analyst

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We are looking for a Integration Support Analyst to provide first-class support to customers integrating any of NMI's software products into their own. You will have a passion for providing excellent customer service and coding (basic programming skills in either C#, C++ or Java). This is a fantastic opportunity for a recent graduate who is looking for their first move into software development!

NMI offers a number of SDKs (software development kits) which connect customers' point of sale (POS), mobile POS (mPOS), or e-commerce solutions to all of the major banks, acquirers, and processors. Working in the Integration Support team, you will be the first point of contact for our new customers' developers if they come across anything that they are not sure of, helping them through the process until they go live.

This role is based in our beautiful office in central Bristol, with flexibility to work from home.

About Us

NMI develops the most trusted payment software for mobile, online and in-store that is relied on in 38 countries, 24 hours a day, 365 days a year. With offices in Bristol, Chicago, Salt Lake City, Los Angeles and New York, our payment technology powers millions of customers worldwide, ensuring they can take payments worth billions, securely and reliably. You've probably used our software when ordering a burger, paying for parking, buying something online or booking a train ticket - without even realising it!

A great place to work!

At NMI we are proud of our people-first culture, we know that our people are what makes NMI great and they are at the centre of everything that we do. We run Employee Engagement Surveys twice a year and are extremely pleased that our staff say our culture and the people are the best things about working at NMI, and we have to agree!

We have a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from all communities and underrepresented groups.

We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to NMI, as diversity makes us stronger.

What will I be doing?

Provide integration support to customers that are integrating NMI's payment solutions

Work with the customer to ensure they achieve the functionality required, ensuring that the software does all they need it to and that it flows as it should

Maintain your own implementations of our products to ensure that you fully understand the solution, how it is implemented and the functionality of it in the SDK, for example when a new functionality is added

Create/update both internal and external documentation around our products, these articles serve as a knowledge library for users

Serve as a point of contact for NMI colleagues who have technical integration queries

Contribute to projects where required

Requirements

Do i have what it takes?

Essential Skills & Experience:

Experience of coding in Objective-C (or a willingness to learn)

Experience of coding in at least one of the following languages:

C#

C++

Java

Customer centric approach with excellent customer service skills

Ability to prioritise your own workload and to identify high priority tasks

Ability to give technical explanations to customers with varying levels of technical knowledge, adapting your communication style

A good understanding of both Windows and Linux operating systems.

A basic understanding of networking in order to be able to support customers with network related issues.

Strong problem solving skills

Outside the box thinking, showing initiative

Excellent communication (verbal and written) and interpersonal skills

Positive can do attitude

Proactive approach to tasks

Preferred Skills & Experience:

Experience of Web technologies including CSS, HTML, PHP

Experience with Windows Server and/or Windows CE

Experience of using a customer ticketing system

Experience of the payments industry

Knowledge of using development frameworks

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don't feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info' box on our application to tell us more about your path

Benefits

Annual salary of up to £30,000 (dependent on experience)

25 days holiday each year (+ bank holidays + 1 day after each year of service with up to a max. of 30 days)

Flexible working hours to suit your lifestyle (you can start your day between 8am and 10am and finish between 4pm and 6pm)

A flexible hybrid working arrangement

Family Friendly policies (Enhanced Maternity and Paternity Pay and Shared Parental Leave)

Annual Bonus scheme

We provide our employees with fantastic career progression opportunities, offering specific courses and the possibility to gain further qualifications.

Private health insurance

A strong commitment to employee wellbeing including 24-hour counselling sessions and lunchtime yoga sessions

Cycle to Work Scheme (government-backed cycle to work scheme

Workplace pension scheme

Perkbox subscription - discounts on gyms, restaurants, high street retailers, cinema tickets etc

Bonusly colleague reward scheme

Employee referral scheme with generous financial reward

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.