1st Line Technical Support Role

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This company is a leading UK training provider offering courses in M&E Safe Systems of Work, Electrical Installations, Legionella training and more. They are looking for an enthusiastic and passionate person to join their Digital team. A variety of projects with a small team allows for team members to get involved and make a real difference in the company.

Responsibilities:

- Capturing, managing and completing IT support tickets

- Answering phone and providing support (can be remote desktop support)

- Research/Quoting/Ordering of IT equipment

- Updating and maintenance of IT equipment and networks

- Drop-off/Pick-up of equipment and supplies for multiple-departments

- Fault finding and diagnostics

- Hardware maintenance & upgrades

- Managing users accounts across various systems

- QA Testing of new systems

Skills & Experience:

- Good communication skills; both verbal and written

- Extremely organised

- Experience in Windows & Mac OS

- Knowledge of Unix/Linux preferable

- Ability to research problems independently and offer solutions

- Clean driving licence

Hours Mon-Thu 8:45 to 5:30, Fri 8:45 to 5:00 with a 1 hour lunch break.

Role to be based at their York Head Office. Trips to their Slough branch will also be required to ensure that systems are up-to-date and in good working order.