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1st Line Service Desk Technician

Premium Job From Health Partners
Recruiter: Health Partners
Listed on: 8th November
Location: Brighton
Salary Notes: £Competitive
Type: Permanent
Start Date: ASAP

The Company

We are one of the UK's leading providers of occupational health services. Established in 2002 by a group of occupational health professionals, we have experienced strong, steady growth. We offer a full portfolio of occupational health services, combining them into bespoke programmes that suit individual organisations and their needs. We also provide innovative medical care training courses that give personnel the skills they need to handle medical emergencies.

The Role

We are looking for a First Line Service Desk Technician to be based at our Brighton office carrying out first line support for our line of business applications; you will be dealing with inbound helpdesk requests. Working with internal and external users resolving simple issues and setting realistic expectations for issues that will take longer to resolve and self-prioritising workloads to keep to the expectations set. You will promptly escalate issues that are more complex whilst maintaining ownership of the raised issue. In addition, you will manage and record inbound helpdesk requests through a ticketing system. accurately recording tickets on behalf of users and gathering sufficient information to promote the best chance of a rapid first-time fix. You will be responsible for prioritising and managing your own queue of work within the ticketing system, completing the onboarding/offboarding process and troubleshoot and resolve user application support requests in a professional and efficient manner within agreed SLA's. Working strictly within the bounds of our Information Security Management System to help protect the sensitive information that we process., ensuring adherence to Data Protection legislation throughout every customer interaction. You will maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner and have the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.

Essential Skills

- Clear communicator with excellent customer service skills
- An excellent approach to customer service both over the telephone and face to face
- Critical thinking skills
- Good IT skills to include the use of database systems, Outlook, Word, and Excel
- A minimum GCSE C Grade in both English and Maths
- Calm, organised and professional manner even when working under pressure

Desirable skills:

- Ability to read and write structured query language (SQL)
- Data manipulation using Excel and/or ETL tools


- 25 days holiday, Health Cash Plan, Perkbox

The information you submit to us as part of your application for employment will be held and used by us in accordance with the provisions of the Data Protection Act 2018, which incorporates the General Data Protection Regulation (GDPR), and all relevant subsequent legislation. From the point at which we receive your application, we will be required to maintain and process data about you for the purposes of reaching and communicating a recruitment decision. If your application is selected for interview, you will be sent an Applicant Privacy Notice giving further details on how we will process and maintain any personal information gathered during this stage of the recruitment process. We will retain the details of unsuccessful applicants for a period of 12 months following the completion of the recruitment process. We are an equal opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Contact Name: Candidate Services
Reference: TJ/10179/365 - LSDT - BRIG
Job ID: 3001966

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