Onboarding Manager - SaaS / Retail - (6 Month Contract)
Recruiter
Intec Select
Listed on
5th November 2021
Location
London
Salary/Rate
£300 - £400
Type
Contract
Start Date
2021-11-22 00:00:00
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Onboarding Manager - SaaS / Retail - (6 Month Contract)Overview:
An excellent opportunity has arisen with a global organisation who provide a range of SaaS based digital and data driven services within the retail sector. We are looking for an on-boarding manager to assist clients onto the platform. This is a high profile role within the retail sector engaging at a senior level with the industry's biggest brands.
Role and Responsibilities:
·To deliver the human element of the assisted service' onboarding process for new clients through the first half of 2022.
·To run the day-to-day assisted service and self-service operation including building processes and metrics for managing each client through stage-gates with management reporting
·Manage the assisted and self-service as an integral element of the professional services portfolio for On-Boarding new clients
·To continuously improve the processes and solicit feedback from clients to enhance the service offering and drive efficiency
Essential Requirements:
·A service professional with hands-on experience of managing the On-Boarding of customers onto SaaS platforms within the retail sector
·Technically capable but with the ability to communicate clearly with a non-technical user community
·A strong operational background with clear examples of successful delivery and management of On-Boarding and customer facing roles
·Desirable experience in project management and/or Operational IT qualifications such as ITIL practitioner
·Desirable experience to be 10+ years with multiple successful examples of delivery in this field within the retail sector
·Structured and disciplined in methodology to manage competing priorities and deliverables while delivering OTOB
·Self-sufficient and an effective communicator to report progress on a regular cadence to senior stakeholders
·Highly motivated to assimilate multiple information sources and deliver solutions to problems
Contract Details:
Rate: Circa £300 PD - Inside IR35
Duration: 6 Months
Location: London, City - 3 days from office, 2 days from home