Desktop Support Engineer


Premium Job From BluetownOnline Ltd

Recruiter

BluetownOnline Ltd

Listed on

5th November 2021

Location

City Of London

Salary/Rate

Competitive

Salary Notes

Competitive

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Job Title: Desktop Support Engineer

Location: Richmond, City of London

Salary: Competitive depending on experience

Job type: Full time, Permanent

Ekco is a global innovator in cloud solutions. We specialise in enabling companies to progress along the path of cloud maturity, managing transformation, and driving better outcomes from our customers' existing technology investments.

In a few words, we take businesses to the cloud and back!

We have over 330 (and counting) colleagues across a number of regional offices in the United Kingdom, Ireland, and the Netherlands. Our team members enjoy collaboration in family-friendly working environments that support personal autonomy, development & goal-centered ambition, and an overall shared commitment to deliver market-leading cloud services.

About the role:

At Ekco our people and culture come first! We have grown at a fast pace over the past year, and due to our continued expansion in 2021, we are now searching for a talented Desktop Support Engineer to join our London-based team.

Main Responsibilities:

Customer Support

Ekco provides managed cloud services, and our ability to provide responsive, agile, and above-all intelligent support is why our customers choose us above larger, slower-moving competitors. As a Desktop Support Engineer (2nd / 3rd Line) one of your primary responsibilities is to respond to customer support inquiries, tickets, and change requests.

About you:

The ideal candidate will be truly passionate about IT and have at least 2-4 years of experience in an IT technical role (ideally remote hosted desktop support).

You will be happy liaising with customers, mainly on the phone as most of our support and consultancy is provided remotely.

You should be able to explain technical issues in easily understood terms.

You will need to be able to work in a team and meet SLAs.

You should have the ability to work under tight deadlines and be able to prioritise under pressure as you will be working on multiple projects at the same time.

You will be able to troubleshoot complex technical issues.

You will be responsible for managing your own time.

You will be expected to learn quickly and work with a variety of new and different technologies.

You will be expected to join the on-call, out-of-hours rota, and work outside of standard M-F office hours on occasion for planned maintenance activities.

Essential Skills / Experience:

Service Now

Microsoft Windows Server 2012-2019

Microsoft Desktop OS Windows 7, 8, 10

Microsoft Active Directory / Hybrid AD

Microsoft Group Policy

Microsoft Exchange Online

Microsoft 365 Administration (Intune & Teams)

Microsoft Office Problem solving

UK Driving License

Bonus points if you have experience with:

ITIL

Microsoft SharePoint

Microsoft SQL Server

Networking & Firewalls

PowerShell Experience

Microsoft Azure exposure and console admin

Why Ekco?

We are one of the fastest-growing cloud solution providers in Europe

Our company culture is exceptional and comes from a shared vision of delivering marketing leading cloud services in an unbeatable work environment

Flexible working with a family-friendly focus are at the core of our company values

We have beautiful office locations across the UK, Benelux, and Ireland, with highly talented and supportive colleagues

VMware & Veeam top partner status

Feel like having some zen time? You'll love our company subscription to Headspace

Please click on the APPLY button to complete your application at the Company's careers page.

STRICTLY NO AGENCIES

Candidates with the relevant experience or job titles of: IT Helpdesk Analyst, IT Service Desk Analyst, Desktop Analyst, IT Support Engineer, IT Desktop Support, 2nd Line Support Engineer, 3rd Line Support Engineer, IT Helpdesk Support, Network Support Analyst, Infrastructure Support, and Hardware Support may also be considered for this role.

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: