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IT Support Engineer - 2nd / 3rd Line

Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 4th November
Location: Eccles
Salary/Rate: £25,000 - £35,000
Type: Permanent
Start Date: ASAP

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Job Title: IT Support Engineer - 2nd / 3rd Line

Location: Eccles, Manchester

Salary: £25,000 - £35,000 per annum

Job Type: Permanent, Full Time (09:00 - 17:30)

As a Client and Tech focused MSP, Netteam tX have a new opportunity for a technically focused person looking to move their career onto the next level. Due to our commitment of delivering high-level solutions to our expanding range of clients, we are looking for an IT Support Engineer to join the technical team.

We have Offices in Newbury and Manchester as well as a team of field engineers working out of London and you could become part of this dynamic team, supporting a range of high-end Hotels and Corporate clients.

About the role:

We are looking for an IT Support Engineer to join the technical team, working from the Manchester office. We need a team player, with a good range of infrastructure skills for this internal role, and seek someone who has the experience of working on a busy and buzzing technical helpdesk.

This opportunity is perfect for the person looking to gain more experience and training in their 1st/2nd Line role or to prove themselves as a dedicated 3rd Line Engineer, within a fast-growing, yet established technology focused MSP.

About you:


  • A proven history of being able to troubleshoot and resolve technical issues across a client base which specialises in Small Business and/or Hospitality via remote connectivity, telephone, or email
  • Using PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients
  • Experience in remote diagnostics along with analysis and monitoring
  • Possesses good verbal and typed communication skills
  • Excellent Customer Service abilities
  • Familiar working as a core member of a technical team
  • Thrive on understanding and being aware of new and current technologies
  • IT related degree or relevant qualifications highly desirable

Technical requirements

  • Knowledge of Microsoft cloud solutions including MS 365 and Azure suites
  • Proven experience with Desktop & Server solutions across the Microsoft stack
  • Experience working with Security & Network infrastructure preferred
  • Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
  • Overview ISP solutions and connectivity requirements
  • Wi-Fi solution experience & knowledge, with Ruckus, Meraki, Aruba etc.
  • Experience of hospitality products such as PMS and POS systems and associated interfaces is beneficial
  • Understanding around core IT compliance for GDPR & PCI/DSS etc.
  • Candidates with Microsoft Certifications would prove advantageous

Personal Attributes:

  • Amazing soft skills: Excellent written and verbal communication skills, you're going to be dealing directly with effected users so need to be able to explain complex technical issues to non-technical clients
  • Ability to research new products and information around technical solutions that provide answers and solve problems
  • Self-Motivated and disciplined, with the ability to prioritise and execute tasks under pressure

A collaborative approach is always encouraged - we try to make it a fun and productive place to work, where everyone can always learn new things. We also offer competitive salaries, alongside a number of other benefits.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: IT Support, Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.