Senior Zendesk Consultant

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Senior Zendesk Consultant

£60k - £65k DOE

Global Consultancy

Work from Home

We are currently looking for an experienced Zendesk Technology Consultant to join the Solution Design team working on Contact Center opportunities and assisting the core team in driving Zendesk solutions based on the client's requirements. Our client offers excellent potential for career growth, professional development, and a great personalized benefits package.

Role Overview:

*Building solutioning and implementing CCaaS

*Configure, maintain, and restructure the Zendesk infrastructure for multiple clients to ensure consistent optimization

*Manage and automate the user lifecycle management workflow for all CX tools

*Identify and troubleshoot any CV software performance issues

*Maintain expert level understanding of all Zendesk features and releases

*Support ticket automation efforts creating effective workflows in Zendesk

Requirements / skills:

*Zendesk (or similar ticketing software such as ServiceNow) advanced administration experience

*Working knowledge of Developer tools including Zendesk apps and APIs

*Experience in scripting with SQL and/or Python, for workflow automation and to extract large sets of data, and design of ETL flows

*Proven ability to understand business processes and translate business requirements into application functionality

*Experience in a consulting environment or relevant experience related to delivery of contact center technology solution

*Experience working in multi-client BPO provider with Contact Center Technology platforms

*Zendesk certification preferred

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.