IT Support Engineer

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This employer is a global multi-family office, co-investment partner and merchant banking boutique providing tailored solutions for families, foundations and institutions across the Americas, Europe and Asia-Pacific. The firm specialises in being the trusted adviser to clients with complex needs, providing institutional quality advice, investment and risk management using the full spectrum of public and private markets.

They are looking for a highly motivated individual who is passionate about IT and keen to take the next step in their career. This role requires someone with excellent attention to detail, who enjoys troubleshooting and being the "go-to" person for IT related topics, whose at ease with technology and comfortable working in a professional and fast pace environment.

The ideal candidate should also be eager to think differently, and enthusiastic about continuously improving and evolving the IT function.

RESPONSIBILITIES

- Providing support for their users and the office equipment along with remote support of their European user base

- Troubleshoot desktop and system problems, diagnose and solve hardware/software

- Task, Incident and problem management through ticket system

- Provide exceptional service support to the business

- Provide solution(s)/work around(s) to incidents and problems

- Contribute to polices, processes and procedures

- Install, maintain and support new applications

- Prioritising and managing several open cases and mini projects at one time

- Trend analysis and problem management

- Establishing a good working relationship with the business and 3rd party's

- Keep up to date with advancements in technology

- Review of services, application delivery, patching, MDM and Anti-Virus

- Systems monitoring

- Supporting users on both hardware and Software applications

- Administer backups and restore testing

- Performance monitoring

- Administer Active Directory

- Administer Azure environment

QUALIFICATIONS AND COMPETENCIES

- A solid academic background in IT / computer related, Physics, Maths or Engineering discipline, possibly combined with Business

- 1-2 years' industry experience

- Great interpersonal skills and an excellent telephone manner

- Comfortable with working in a fast-paced environment

- A thorough and detailed approach to problem solving

- An ability to engage professionally and always deliver an exceptional client experience

- An ability to work under pressure and respond to tight deadlines whilst prioritising workload

- Personal accountability for on-time deliverables and delighting clients

- A client centric attitude and a continual focus on end user experience

Proven track record of working with:

- Hardware and peripherals including PCs, laptops, mobile devices

- Office 365/Azure AD

- Windows 7&10/Microsoft Server

- Networking including LAN, WAN, firewalls and routers

- Applications/software

- Citrix

- Zoom and Teams in-depth knowledge

Preferred certifications:

- Microsoft

- ITIL