Senior IT Support / 3rd Line

This job has now expired please search on the home page to find live IT Jobs.

To lead and plan the support of users across the business for IT systems and technology, and build organisational processes to deliver this.To support the technical development and upgrade of user and infrastructure equipment and the move to cloud services where requiredClient Details professional membership organisation dedicated to the advancement of scienceDescriptionTo lead and plan the support of users across the business for IT systems and technology, and build organisational processes to deliver thisTo manage the reactive response to users' requests through the helpdesk and ensure timely solutions are providedTo support the technical development and upgrade of user and infrastructure equipment and the move to cloud services where requiredTo proactively train staff and develop their knowledge and awareness of Office365 and other organisational technology platformsSupport and development of Microsoft365 services, including Intune, SharePoint, Teams and others as adoption is extendedTechnical support for the implementation of upgrade or replacement of business infrastructure systems, including VMware, Telephony, Local and WAN networks, file storage and others as deemed necessary, taking a cloud-first approach where practicle Support the implementation of robust security for IT systemsAdminister routine tasks to ensure security and integrity of IT systemsConduct internal audits and reviews of IT systems for security purposesEscalating incidents for supplier response and managing these incidents Managing and reviewing ongoing supplier performance overseeing tender & transition processes where new suppliers are required

ProfileExperience of providing technical support to multiple users of on site and cloud based systemsExperience of overseeing and managing helpdesk services for users, including allocation or delegation of tasks to colleagues or team membersExperience of supporting multiple applications and services across remote and office based usersKnowledge of Office365 as an administrator and implementing the use of features of Office 365 such as Teams, OneDrive, Sharepoint, Outlook Good working knowledge of both server based and cloud based applicationsExperience in managing IT security applications Experience in developing user guides and training or advising users with applications, especially Office 365Experience in monitoring and analysing service or user requestsExperience of technical leadership of projects or programmes for upgrades, transition of services from providers or from on-site to cloud applicationsExcellent interpersonal skills and demonstrable ability to build and maintain effective relationships with usersGood organisational skills, with the ability to plan and prioritise work under pressure, meeting deadlines with tight schedules and multiple projectsDecision making ability Good problem solving skills with a methodical approach to solving technical problemsGood written and verbal communication skills, to provide support via email, telephone, face to face and to develop of written guidance, communicating solutions in clear language to non-technical customers Commitment to creating a first-class user experienceTeam player with an enthusiastic approach, and able to work on own initiative

Job Offeran opportunity to work with a leading institutionexcellent benefits