IT Care Technician

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IT Care Technician - £40k base + bonus + bens

2-year Fixed Term Contract

Global Financial Services

Central London

As an established IT recruitment partner to this global wealth management organisation, we are currently assisting in the hire of a number of IT Care Technicians to provide day to day IT end-user services and support for the business.

Skills / Environment

*Provide support to resolve IT issues through effective diagnosis, technical actions, and customer focus

*Support IT equipment installations and changes

*Build, configure and set up equipment for new starters and employees, ensuring access is managed securely.

*Provide IT education, training, awareness, and support when rolling out equipment to end-users

*Maintain an active presence with end-users identifying and resolving IT issues

*Identify trends and take proactive steps to eliminate future demand through seeking opportunities to improve service

*Provide detailed analysis and reporting

Requirements:

*Experience providing face to face and remote customer service and IT support, with excellent communication skills

*Experience providing IT technical support in a windows environment working with desktops, laptops, tablets, telephony solutions and smart phones.

*Experience with supporting Win 10, O365, ServiceNow, Active Directory, Azure is desirable

*IT Service Management, IT End User or IT operational support experience desirable

The office is based near Mansion House underground station. Some remote working can be possible, but majority of the time will be spent in the office.

This role may suit candidates, who hold the following job titles: 1st Line Support, 2nd Line Support, Service Desk Analyst, IT Support Analyst, IT Support Technician

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.