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Application Support Analyst Team Leader

Premium Job From Health Partners
Recruiter: Health Partners
Listed on: 26th October
Location: Brighton
Salary Notes: Competitive salary dependent on qualifications and experience
Type: Permanent

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About Us

Health Partners are one of the UK's leading providers of occupational health services. Established in 2002 by a group of occupational health professionals, we have experienced strong, steady growth. We offer a full portfolio of occupational health services, combining them into bespoke programmes that suit individual organisations and their needs. We also provide innovative medical care training courses that give personnel the skills they need to handle medical emergencies.

We are now seeking an Application Support Analyst Team Leader to join our team on a permanent, full-time basis.

The Benefits

 - Competitive salary dependent on qualifications and experience
- Contributory pension scheme
- Life assurance
- 25 days annual leave plus Bank Holidays, increasing with length of service
- Discounted gym membership
- Cycle to work scheme
- Flu vaccinations, eyecare and professional registration fees paid
- Full access to discounts on Perkbox

This is a fantastic opportunity for an IT professional with experience in application support to join a team responsible for supporting 600+ employees across the UK.

You will discover an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things.

So, if you have the skills we're looking for and are eager to expand on your existing skillset and develop your career, we look forward to hearing from you.

The Role

As an Application Support Analyst Team Leader, you will lead a team to support and manage our bespoke internal systems and the associated user base.

Working alongside IT Operations, you will align the performance plans of staff to achieve organisational objectives and evaluate performance accordingly.

Additionally, you will encourage a culture of accountability, trust, managed conflict, commitment, results, coaching, professional development and self-improvement

Performing technical activities and end-user support, you will also:

- Provide constructive, regular and timely feedback and ensure appropriate involvement, delegation and monitoring of staff
- Provide regular updates to direct reports and other IT team members
- Ensure adherence to relevant service level agreements
- Provide appropriate reporting to management
- Ensure regular monthly security/permission level audits are undertaken for all systems
- Manage internal and external relationships and communication effectively

About You

As an Application Support Analyst Team Leader, you will need:

- Previous experience in an application support or a similar role
- Experience providing support of bespoke systems
- The ability to read and white structured query language (SQL)
- Data manipulation skills using Excel and/or ETL tools
- Clear and effective verbal and written communication skills
- A positive and can-do attitude with confidence to manage own workload

Experience of managing team would be beneficial to your application, as would ITIL & Microsoft qualifications. Knowledge of Microsoft Forms, Power BI and Power Automate would also be an advantage.

Other organisations may call this role Senior Application Support Analyst, Senior Support Analyst, Software Developer, App Developer, App Programmer, or Support Analyst.

Webrecruit and Health Partners Ltd. are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

To apply for the role of Application Support Analyst Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.