IT Administrator - Back-End User Support

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IT Administrator - Back End User Support - SolihullService Desk, Helpdesk Environment. Ticketing Systems, ITIL and/or ISO Frameworks, Microsoft Applications and Microsoft Office, Office 365, Windows 7/10/1, SQL, PowerShell, Active Directory, MS Exchange, SharePoint and highly advantageous will be any knowledge of Laptops, Desktop and Mobile Device Platforms, IT and MDM Administration & Configuration and PowerShell experience. This UK shipping specialist operate from the dockside to client's business and to the home. Their scale of logistics in the UK alone equates to an impressive 4m units per year urgently require an IT Administrator - Back End User Support to enhance their IT Service Request TeamWorking in this Service Desk environment, reporting to and working closely with the ITSR (IT Service Request) Team Leader, this IT Administrator - Back End User Support role will play an integral part providing a co-ordination function for the management of service requests from the business and the provision of IT equipment, Desktop. Laptops and Remote / Mobile Technical kit for End Users.£25,000pa + Benefits - Located - South Birmingham, Solihull area. Working Hours are 8am till 5pm Monday to FridayRole Responsibilities:You will provide high quality customer focused internal IT support for colleagues and customersYou will be responsible for ensuring all IT Enrolment requests are managed correctly and are co-ordinated, monitored, escalated as required and resolved to the customer's satisfaction, within an ITIL driven environment.You will ensure that the ticket quality is of a very high standardYou will demonstrate a high level of time management and professionalism with each and every ticket you work on, documenting your work within the ticket systemYou will create and maintain good working relationships between our internal support teams, development and business departments and customersYou will be able to effectively communicate with staff members of all levels - Great listening skills, high level of empathy and writing skills, as well as being able to articulate technical and non-technical terms for successful understandingYou will be responsible for ensuring correct processes are followed as guided by the Knowledge base documentation and direction of your team leader.Technical Skills and Competencies Required: Knowledge of working to standards/frameworks (ITIL/ISO)Working knowledge of an ITSM toolHigh level of time management skillsWorking knowledge of Windows 7/10/11Working knowledge of Microsoft technologies, including Word, Excel and Office 365Great understanding of customer service and proven experience of providing high levels of customer serviceClear and concise verbal communication, with technical and non-technical conversationsCan articulate technical and non-technical conversations via written mediaAble to represent the company and the team professionally and responsibly internally and externallyProfessional attitude and will take pride in own workSelf-motivated, with a willingness to help others when assistance may not be availableAbility to learn new systems/services/processes within a fast-paced environmentAbility to work under pressureAn eye for detail and qualityDesirable Technical Skills:CompTIA A+ certification or relevant knowledgeKnowledge of IT infrastructure and networkingWorking knowledge of the IBM iSeriesExperience with basic scripting (PowerShell, Command Line)Basic experience using SQL DatabasesProficient Active Directory administrator skillsProficient in 365, SharePoint and Exchange AdministrationKnowledge of ISO9001:2015 frameworkCALL EXPERIS IT TODAY FOR MORE INFORMATION!