Senior IT Practitioner


Premium Job From Met Office

Recruiter

Met Office

Listed on

23rd October 2021

Location

Exeter

Salary/Rate

£30932 - £33925

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Our reward package

The Met Office is recruiting for shift working Senior IT Practitioner s based at our Exeter HQ. We have permanent and 18-month fixed-term opportunities available.

As our Senior IT Practitioner , the starting salary will be £30932.00 with opportunities to progress to £33925.00 over time. New joiners to the Met Office will start on the salary band minima.

This role attracts a market forces supplement of £1,125 per annum paid quarterly, pro-rated from the date of taking up the appointment to 31 March 2022 - this scheme is currently under review. Plus an annual shift allowance of £4,000.

Our total reward package is potentially worth up to £44,036 per annum, which includes basic salary, potential corporate bonus, employer pension contributions, market forces supplement, shift allowance.

We also offer:

Outstanding Civil Service pension

Discretionary corporate bonus

Flexible hours and homeworking

Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years

Option to buy or sell up to 5 days per year of annual leave

Cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel

Access to discounted shopping on a range of retail, leisure and lifestyle categories

Who we are

As a world leader in providing weather and climate services, the Met Office employs more than 1,700 people at 60 locations throughout the world. We are a National Weather Service, managed as a trading fund, under the ownership of UK Government's Department for Business, Energy and Industrial Strategy (BEIS), creating thousands of tailored forecasts and briefings a day, delivered to a huge range of customers including the government, international businesses and the general public.

Our values - it's who we are:

We're a force for good

We're experts by nature

We live and breathe it

We're better together

We keep evolving

Job Purpose

Embedded alongside expert meteorologists within the Services Operations Centre of our Exeter HQ, you will be responsible for delivering customer support to a range of services including the dissemination of products to vital operational systems, the underlying web based infrastructure and forecast production systems, all to save and improve lives and infrastructure in the UK and around the World,. You will coordinate and manage customer data and IT infrastructure incidents based on ITIL Incident Management framework in order to restore services as quickly as possible minimising the disruption to the business.

You will be supporting critical operational services running over a variety of platforms, providing first and second line support to customers and colleagues to ensure 24/7 service continuity. Becoming the focal point for incident escalation with customers, suppliers and colleagues, and responsible for managing several incidents at any one time.

As an escalation point you will manage & drive, network & IT infrastructure incident to a successful outcome, dealing with all relevant issues. Representing IT Operations during major incidents at Director lead meetings.

Working closely with 1st and 3rd line support, you need excellent relationship skills to deal with customers, suppliers, and support teams to get maximum cooperation during the incident resolution process. Ensuring complex incidents are managed within Met Office procedures, prioritising and categorising them as appropriate to ensure no breaches of customer agreements.

You will need to apply sound technical knowledge to investigate and identify root causes of customer or system issues and resolve them so that systems continue to meet customer requirements, escalating as necessary, usually without the guidance from others in a global real time operations environment.

The role requires reviewing technical and support documents, customising the messages to suit the target audience, to enable quick incident resolution, to "on time in full" international and defence customers.

As a senior member of the operations team you will help to author incident reports and drive improvement across the organisation in order to achieve exceptional levels of service quality and availability.

Being there when our customers need us is crucial, especially during Weather impacts across the UK, ensures this can be a fast-moving role requiring a flexible approach to work, right up to the moment the service is restored.

Essential Qualifications, Skills & Abilities

A strong customer and service focused approach and able to communicate technically complex information effectively with customers at all levels.

Able to apply technical knowledge flexibly to solve complex problems whilst prioritising workloads to ensure service continuity and customer satisfaction.

Experience in operating/supporting IT Systems in an operational environment, with evidence of managing and adapting to change.

Proficient in Linux and Windows operating systems, command line interfaces and standard network protocols (e.g. FTP or HTTP).

Technical knowledge of Cloud Based Technology such as Amazon Web Services or Microsoft Azure

Good team working skills and when appropriate the ability to work on your own initiative

Desirable Qualifications, Skills & Abilities

We encourage you to apply if you believe you meet our essential criteria, but your application will be even stronger if you have:

Qualified to ITIL Foundation level or a willingness to work towards gaining this qualification.

Experience in use of System monitoring tools and Service Management Software (e.g. Service Now, Nagios/ Manager of Managers (MoM) etc.) although full training will be given.

How to apply and additional information

To apply, please click on the link below and attach the most recent version of your CV, along with a cover letter which briefly states your experience against each essential and desirable criteria.

Closing date 08/11/2021 with interviews commencing from 23/11/2021 . We update all applicants once the vacancy has closed and applications have been reviewed.

At present, all interviews are taking place remotely via Microsoft Teams.

If you are considering applying and need assistance to do so, please contact us via . You can request adjustments either within our application form or via email.

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