Service introduction & In Life Support Manager

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My client is looking for Service introduction and in life support Manager for an initial 12 month contract inside of IR35.

The role is to lead on service introduction and support transition of Making Finance Brilliant programme phases to effective business as usual management by the business and it's third party service providers. The role will sit in our Programmes central PMO team working as part of a multidisciplinary core team (process, data, org design, systems, change and communications) which is implementing a simplified and standardised landscape across the Group Finance function.

The role is important because the programme replaces a large part of our old Finance systems across the BT Group. This transformation includes the implementation of an SAP/Hana platform. In order to move from our old systems to new, we need BT people to support the programme deliverables and adopt the change to move to a more simple and standard way of working in finance. In order for the programme to step away from managing systems and processes that they have created BT requires its process, data and digital teams to move phases of the programme to a business as usual (BAU) operational state, so the enduring model can persist without programme support.

The scope of the role is to lead on planning the end to end transition of MFB phases into BAU at the end of hypercare. This includes ensuring that all process, system and data maintenance practices are identified and accepted by the BT business and that the programme plans an effective handover of management of specific processes into BAU.

Activities as part of the role will include engaging BAU stakeholders across the BT group and supporting the process and other matrix team to deliver into BAU. You will need to be flexible, hands on and have good stakeholder engagement skills to help get the BT business ready to use our new systems and processes. You will have experience of service introduction planning and criteria for acceptance into service as well as managing accept into service on large transformation programmes.

You will be supported by an experienced Hypercare team and Delivery leads, you will need to develop business partnerships to ensure effective handover of the programme deliverables into BAU is apriority. You'll need to be able to think ahead, pre-empt requirements for key meetings, and drive the preparation for these. You'll also hold the pen on internal project meetings.

This role requires a hands-on business focus to managing and delivering the MFB project into a BAU state. Senior stakeholder engagement will be required in the programme and with the business.

What I'll be doing - your accountabilities Skills required for the job

* Creating accept into service plans with programme and business stakeholders.

* Managing the service introduction criteria and checkpoints, holding others to account for delivering their activities.

* Creating transparent reporting of progress towards service acceptance

* Building and maintaining strong relationships with Programme and business leads and business SMEs as applicable to ensure the delivery of the change.

* Championing the change by driving best practice and consistency in BT.

* Providing insight on progress to the leadership actively troubleshooting where we need more focus to deliver.

* Creating a service transition approach to speed up and improve business transition times. * Matrix management across a wide variety of functions

* Ability to build relationships and work with large functional and matrix teams, in different locations

* Exceptional communication skills, both written and verbal

* Excellent active listening skills

* Ability to clearly articulate messages to a variety of audiences

* Ability to establish and maintain strong relationships and to influence others and move toward a common vision or goal across stakeholder groups

* Flexible and adaptable; able to work in ambiguous situations

* Acute business acumen and understanding of organisational issues and challenges holding people to account where necessary

Connected leaders' behaviours Knowledge & Experience you would be expected to have

The three key leadership behaviours required for this role, are:

* Solution focussed achiever

* Change agent

* Collaborative partner MANDATORY

* Service transition and planning experience on multiple large programmes

* SAP4/Hana knowledge

* Ability to build and manage relationships at all levels and across varying functions of the organisation. Has credibility / impact with peer group and leaders

* Flexible and adaptable; able to work in ambiguous situations

DESIREABLE

* Knowledge of BT business and values

* Project management skills or qualifications

Key decisions

Any related to ultimately managing the change for workstream area in BT units.

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