Business Systems Support Analyst

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Business Systems Support Analyst - Hertfordshire - £25K - £35K

A successful retail group based in Hertfordshire are looking to recruit for a Business Systems analyst to join a growing IT team.

The Business Systems Analyst performs a critical role within I.T. with the responsibility of ensuring stability, continuity and availability of the core applications. The role holder also provides a rapid response to incidents and escalated user queries.

Responsible for proactively identifying opportunities to better support business processes, the Corporate Business Systems Analyst also works with management and end-users to support new and existing applications and reports.

The responsibilities of the role include working across a variety of applications and projects including set-up, maintenance and decommissioning, and ensuring the delivery of a high-quality service.

The role holder should be a motivated team player with strong problem-solving skills, excellent communication and people skills, often working under pressure with the ability to prioritise a busy workload.

Skills & experience

*Experience of Business Systems or Business Applications

*Considerable experience in customer facing role

*Of graduate calibre or in lieu of degree, extensive industry experience will be considered

*Ability to undertake the above responsibilities

*Exceptional communication and presentation skills

*Excellent customer facing/customer service skills

*Able to work under pressure and meet deadlines

*Reliable and adaptable

Key accountabilities

*Service Delivery - ensure that the service delivered meets the business requirements;

*Continual Service Improvement - continual development of the service and consistent levels of high customer satisfaction;

*Projects - work with the Project Management Office, providing a technical resource;

*Product Ownership - responsible for products within the team, providing training and support to members of the team and our customers;

*Knowledge Transition - share knowledge within the team to provide a resilient service to our customers.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.