IT Support Engineer

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Be in the heart of IT! Come and join an exciting, motivating and super friendly IT Company!

This company has been providing personalised IT support to a variety of businesses since 1999 and are proud to be working with some very well-known companies, each with different needs and priorities and therefore no one day will be the same!

This is an exciting opportunity to join a successful company that always works with the latest technology and strives for excellence. This role also offers fantastic career opportunities and training for the right person.

Main Responsibilities

- Work to resolve and respond to issues based on agreed customer SLAs

- Provide on-site support in order to resolve client issues (such as onsite support, project support/assistance, system deployment, etc)

- Set up new equipment (PCs / Laptop / Mobile / etc.) for new users. Install, test, and monitor servers and firewalls

- Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more.

Desired Skills

- Previous relevant experience (at least 2 years providing IT infrastructure solutions)

- Solid technical background with an ability to give instructions to a non-technical audience

- Comfortable supporting a wide variety of technology, from virtualisation, ideas about backup, MS Exchange, Active Directory and Office 365, to networks and storage

- Excellent spoken and written communication skills

- Good prioritisation, organisation and troubleshooting skills

The package

- Competitive salary (depending on experience)

- Part of a happy team that is focused on providing great support

- A mobile phone allowance

- Great team events

- An employee referral bonus

- Flexible working

- Paid time to volunteer for charity work or take part in not for profit activities

- Anniversary rewards

- Proper professional development and training