Software Support Consultant
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Software Support Consultant- £20k - £25k DOE
Software House
Southampton
Fantastic opportunity for a Software Support Consultant has arisen, this is a great role to start or develop your career in IT with good prospects for career progression and training. You will join a great team within the customer support department, and provide excellent software support to customers displaying problem-solving skills and ability to communicate professionally.
This is an entry level position for candidates interested in starting a career in IT, so while previous IT support experience would be beneficial, it is not required. Ability to provide great customer service is key in this role.
Role Overview
*1st Line Support for customers providing help and advice on a range of topics including software deployment, installation, licensing, configuration and use of the software
*Remote software installation, configuration, and problem resolution
*Customer support administration, including license generation, software update issue and Customer Support database house-keeping
*Data analysis including querying and updating customer databases
Experience/Skills (not all are required)
*Strong communication skills, ability to interact with customers with accuracy and professionalism
*Qualification in IT would be an advantage
*Previous exposure to Windows OS, Servers, Networking and Databases (beneficial)
*Competency in Microsoft Office (Word, Excel, etc.)
This role may suit candidates, who hold the following job titles: 1st Line Support, Application Support Analyst, Software Support Analyst, IT Support Consultant
Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).
Deerfoot is acting as an Employment Agency in relation to this vacancy.