Support Specialist


Premium Job From Nigel Frank International

Recruiter

Nigel Frank International

Listed on

14th October 2021

Location

Stockholm

Salary/Rate

Negotiable

Salary Notes

Negotiable

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Support SpecialistAs "Support Specialist" you will be responsible for providing application and technical support for ERP systems. Overall, this will mean managing and solving support tickets reported by existing customers and partners. Therefore ensuring the satisfaction of the customer is managed to high expectations is crucial to this role. Main AssignmentsThe "Support Specialist" is expected to aid solutions in ERP systems for customers and partners. As Support Specialist you will efficiently track all instances of support using a ticket-tracking software.Maintaining great communication with customers via e-mail, phone and web meetings is essential to understand the customer situation and find a suitable solution to the problem and thereby providing a high level of service to the customer.The Support Specialist will be tasked with overseeing organisation data, consisting of client information and internal information. Maintaining FAQ and knowledge base is essential to increasing efficiency and spreading knowledge across stakeholders. Responsibilities and authoritiesReported and assigned support ticketsCustomer communicationCustomer satisfactionProblem solvingEscalations to responsible role/personStrive for increased efficiencyBenefitsExperience working with ERP systemsTight knit employee cultureStructured managementFree breakfastsSkill development and trainingCandidates are desired to have 2+ years experience working with Dynamics AX and/or other ERP systems. If You are interested in this role please contact me at: [email protected] alternatively contact me on +46850242571

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