ServiceNow Developer

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The successful candidate will be responsible for the maintenance and configuration of the IT platforms, this will mainly include ServiceNow although also includes SAP. It will be crucial that all the IT systems work well together and are aligned to each other to deliver service to the company both internally and externally. Role Responsibilities:Ensuring that you have the knowledge to be the SME for IT systemsGreat communications with stakeholders so you're able to analyse business requirements and ensure you're able to design improvements to fit their needsDevelop the ServiceNow catalogue for both internal and external useFacilitating data dissemination from cores systems into other tools, real time dashboards or reportingUpgrading, deigning and developing the platform's core modules (ITSM, ITOM and CSM)Creation and changes of UI scripts and business rulesBuilding and maintaining Service Portals and Virtual AgentConfiguring Integration Web Services with Third Party applications by using SOAP API Web serviceSupporting other members of the team with in-house trainingEssential Skills:Experience of ServiceNow administration (any experience with ITOM and CSM would be beneficial)SQL and SAP Query writing skillsGood experience working with ITSM processesUnderstanding of ITIL best practice