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Service Desk System Analyst

Premium Job From Blue Cross
Recruiter: Blue Cross
Listed on: 11th October
Location: Burford
Salary/Rate: £24,000 - £26,000
Type: Permanent

About Us

Blue Cross are one of the UK's leading rehoming organisations for animals. We support sick, injured, and homeless pets and care for more than 40,000 animals every year through our rehoming, veterinary and education programmes.

Now, we're looking for a Service Desk System Analyst to join us on a full-time basis providing an effective IT support service to all our colleagues across the UK.

The Benefits

- Salary of £24,000 - £26,000 per annum
- Pension scheme
- Company sick pay
- Life insurance (after probationary period)
- Employee assistance programme, including a 24/7 confidential counselling line, support with personal issues and financial advice
- Cycle to Work Scheme
- Eye Tests
- WorkPerks
- Flexible working
- Enhanced parental/maternity/paternity leave, holiday exchange, volunteer days and sabbatical leave
- Long service awards and Blue Cross Spirit Awards
- Develop your career with a charity that's been supporting animals since 1897

If you have 1st and 2nd line IT support experience, this is a brilliant opportunity to advance your career and play an integral, behind the scenes role in our organisation, ensuring we can seamlessly provide life-saving care and support to the animals who need it most.

You will help keep us up and running, delivering an exceptional support service to all our colleagues and handling any situations that arise quickly and effectively so we can focus on the animals in our care.

In return, as well as offering a fantastic rewards package, we're currently trialling a hybrid working scheme, so you will have the chance to work from the comfort of your own home as well as joining the teams in the office. 

The Role

As a Service Desk System Analyst, you will be responsible for providing fast and responsive 1st and 2nd line support to our 1000+ users working across 70 locations in the UK.

In this internal customer-facing role, you will order, install and configure IT equipment including desktop and notebook computers, printers, telephones and consumables, delivering an effective and professional service every time.

In addition, you will maintain accurate records and occasionally be required to undertake site visits across the UK.

About You

To join us as a Service Desk System Analyst, you will need:

- Demonstrable experience of 1st and 2nd line IT support
- Experience in administering Active Directory Users and computers
- Experience in IP networking
- A good level of customer service skills
- Proven capability in writing clearly, concisely and professionally when liaising with end-users and compiling technical documentation and instructions
- Good support knowledge of Windows 10 and Microsoft Office M365
- A full driving licence with the ability to travel to remote sites

Experience of managing Daktela telephone solutions would be beneficial to your applications, as would an ITIL V3 or V4 Foundation Certificate.

The closing date for applications is 1st November 2021.

We reserve the right to close this vacancy early should we receive an overwhelming response.

This is a full-time role working 35 hours per week, Monday to Friday, between 8am - 6pm, with core hours being 10am - 4pm. Due to the nature of the work of Blue Cross, and this post, occasional out of hours and weekend work may be required to meet the needs of the organisation for which time off in lieu will be claimable.

The salary for this role is a Grade: 5.1

To apply for this role, all candidates are required to complete the online application process. Please read the job description to find out more.

Other organisations may call this role IT Service Desk Analyst, 1st Line IT Technician, 2nd Line IT Technician, Desktop Support Technician, Helpdesk Analyst, Service Desk Analyst, 1st Line Support Analyst, ICT Service Desk Analyst, IT Support Analyst, 2nd Line Support Analyst, or IT Technician.

Blue Cross holds inclusion as a core organisational value. We positively encourage applications from suitably qualified, experienced and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.

So, if you're seeking your next challenge as a Service Desk System Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Contact Name: Candidate Services
Reference: TJ/8807/211007 Service Desk Analyst
Job ID: 2989423

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