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Senior IT Support Engineer (Networking & Windows Server)

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 6th October
Location: Manchester
Salary/Rate: £25,000 - £35,000
Type: Permanent

As Senior Technical Support Analyst this is a varied role involving pre-sales research, consulting, solution implementation and ongoing technical support on a wide range of technologies to our managed SME clients.

Client Details

Michael Page Technology are delighted to have partnered with a leading IT Support and Technical Services MSP to recruit a Senior Technical Support Analyst to support their Manchester based client.

Description

What you'll be doing:

As Senior Technical Support Analyst this is a varied role involving pre-sales research, consulting, solution implementation and ongoing technical support on a wide range of technologies to our managed SME clients. You will be customer facing supporting the needs of our customers, so will need to have good communication skills, and be self-motivated and well organised. The ability to liaise with end users and colleagues at all levels in a confident and professional manner is essential.

Essential Technical Skills:

  • Strong knowledge of Network technologies (VLANs, Routing, QoS, MPLS, Firewalls)
  • Strong knowledge of Microsoft Windows Server including virtualisation
  • Knowledge of Cloud Services (IaaS, SaaS, Office365, Azure)

Desired Skills:

  • Router and firewall implementation, configuration and support (Cisco/Sophos)
  • LAN and WAN implementation, configuration and support (HPE/Cisco)
  • Microsoft Hyper-V & Clustering
  • Microsoft Azure Backup, DR and IaaS
  • Datto & Veeam Backup products
  • McAfee & Sophos Security products
  • HP servers, storage and networking

Profile

Key Skills & Experience:

  • Minimum of 5 years' experience in an I.T. support role
  • Minimum of 3 years' experience in an outsourced support role (ideally MSP) working to a similar level.
  • A well-presented customer focused individual with strong communication skills
  • Good understanding of a service management environment (ITIL)
  • Experience in delivering IT projects
  • A team player prepared to work at all levels with a pro-active approach
  • Flexible approach to working hours due to demanding business environment

Job Offer

Salary:

£25,000 - £35,000 per annum

Benefits:

  • Working from home when not on customers site
  • Comprehensive on-going training and development
  • Health insurance

Contact Name: Callum Runnegar-Mundy
Reference: TJ/9082/JN -092021-3597155_1633515567
Job ID: 2987161



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