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Service Desk Analyst - 2nd line

Premium Job From Premier Group
Recruiter: Premier Group
Listed on: 5th October
Location: Worcester
Salary/Rate: £22,000 - £27,000
Type: Permanent
Start Date: 2021-10-04

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Role: Service Desk Analyst - 2nd Line
Location: Worcester
Salary: £22,000 - £27,000
Type: Permanent
Premier Group are currently engaged with a large established client in the Worcester area, who require a Service Desk Analyst to join an existing Service Desk team to assist in a programme of continual service improvement. You will be monitoring customer’s systems, logging issues and faults into a CRM and proactively attempt to resolve issues.
The perfect Service Desk Analyst will have responsibility for 1st and 2nd Line IT Service Desk support to customers, assisting them with incidents, problems, service requests and changes via phone, email, remote support and a CRM system.
Service Desk Analyst - Technical Skills

  • Deployment, configuration and administration of Microsoft Client Operating Systems
  • Configuration, management and administration of MS Server Operating Systems
  • Microsoft Office Suites deployment, install, configuration and administration
  • Exchange Server Management and Administration tasks
  • Microsoft Office 365 configuration, administration and on-going management for customers
  • Active Directory Configuration and Administration including group policy setup and management
  • User setup and management including mailbox administration, security permissions and other user attributes configuration and management
  • Hyper-V and VMWare
  • Symantec Backup Exec, Veeam, Backup Assist & any other backup solutions (Inc. robotic libraries and online pooled storage etc.)
  • Knowledge of TCP/IP, DHCP and DNS
  • LAN & WAN communications including router & firewall administration
  • Understanding of WSUS
  • Understanding of Microsoft Azure
  • Provide ad-hoc IT training from basic pc skills, email & internet usage to standard Microsoft applications, to users
  • Setting up and configuring of new laptops, desktops, MAC’s and other client devices including tablets and smart phones.
  • Work to an ITIL Framework
  • Assist with small, based projects
Service Desk Analyst - Desirables
  • iOS Devices (iPads) & iOS Management (Configurator, VPP, DEP)
  • MDM solutions (Meraki, Light speed etc.)
  • SQL 2008/2012/2014
  • Familiar with Schools Information Management Systems (i.e., SIMs)
  • Microsoft SharePoint
  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Wireless technologies
If you are an experienced Service Desk Analyst looking for a new and exciting role then please get in touch with Sam Hayward at Premier Group (Birmingham Office)