Service Desk Analyst - 2nd line
Recruiter
Premier Group
Listed on
5th October 2021
Location
Worcester
Salary/Rate
£22000 - £27000
Type
Permanent
Start Date
2021-10-04
This job has now expired please search on the home page to find live IT Jobs.
Role: Service Desk Analyst - 2nd LineLocation: Worcester
Salary: £22,000 - £27,000
Type: Permanent
Premier Group are currently engaged with a large established client in the Worcester area, who require a Service Desk Analyst to join an existing Service Desk team to assist in a programme of continual service improvement. You will be monitoring customer’s systems, logging issues and faults into a CRM and proactively attempt to resolve issues.
The perfect Service Desk Analyst will have responsibility for 1st and 2nd Line IT Service Desk support to customers, assisting them with incidents, problems, service requests and changes via phone, email, remote support and a CRM system.
Service Desk Analyst - Technical Skills
Deployment, configuration and administration of Microsoft Client Operating SystemsConfiguration, management and administration of MS Server Operating SystemsMicrosoft Office Suites deployment, install, configuration and administrationExchange Server Management and Administration tasksMicrosoft Office 365 configuration, administration and on-going management for customersActive Directory Configuration and Administration including group policy setup and managementUser setup and management including mailbox administration, security permissions and other user attributes configuration and managementHyper-V and VMWareSymantec Backup Exec, Veeam, Backup Assist & any other backup solutions (Inc. robotic libraries and online pooled storage etc.)Knowledge of TCP/IP, DHCP and DNSLAN & WAN communications including router & firewall administrationUnderstanding of WSUSUnderstanding of Microsoft AzureProvide ad-hoc IT training from basic pc skills, email & internet usage to standard Microsoft applications, to usersSetting up and configuring of new laptops, desktops, MAC’s and other client devices including tablets and smart phones.Work to an ITIL FrameworkAssist with small, based projects
Service Desk Analyst - Desirables
iOS Devices (iPads) & iOS Management (Configurator, VPP, DEP)MDM solutions (Meraki, Light speed etc.)SQL 2008/2012/2014Familiar with Schools Information Management Systems (i.e., SIMs)Microsoft SharePointConfigure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)Wireless technologies
If you are an experienced Service Desk Analyst looking for a new and exciting role then please get in touch with Sam Hayward at Premier Group (Birmingham Office)
