Technology Business Relationship Manager


Premium Job From Michael Page

Recruiter

Michael Page

Listed on

5th October 2021

Location

City Of London

Salary/Rate

£51000 - £55000

Type

Permanent

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The BRM is responsible for the systematic identification, analysis, management, monitoring and improvement of stakeholder relationships in order to target and improve mutually beneficial outcomes.Working in collaboration with various teams in the business as well as service architecture, vendor management, IT Commercial and providing a single pane of glass for the business to understand and find value in a productive 2-way relationship.Client DetailsLEADING GLOBAL EDUCATION ORGANISATIONDescriptionAbility to take ownership of complex business and operational challenges and requirements and drive through to completionOwnership of management information relating to core business activities performance and ability to own related action plansComfortable in front of varying stakeholder communities and ability to operate at all levels of seniorityAble to work autonomously or as part of a team to deliver results for the core business and Technology organisation.Handling incidentscomplaints with tact and urgency while managing escalations to senior managementEstablish and/or approve internal and external policies, standards and processes for business relationship interaction and handoffsRecognize and facilitate service requirements by documenting the desired outcome of a given process, governance, or ways of workingEstablish and work with the business teams to build Service Level Management and SLA agreement to ensure we align, achieve and challenge where necessaryHave a developed appreciation and understanding of the ITIL Lifecyle and Operation processes.Ability to build out relevant processes that support a SIAM model and service management best practice.Work closely with the service architecture team to ensure that strategic direction and pipeline is understood, prioritised, communicated and handed off in a timely fashionMUST HAVESStrong communication skillsExperience with business transitionPortfolio and service management skillsFamiliarity with technology and ITIL lifecycle processExperience with strategic partners

MUST BE ABLE TO DEMONSTRATE/GIVE EXAMPLES OF;

Number of complaintsCustomer satisfaction and NPS scoresCost optimization strategies to support business goalsNumber of new strategic initiatives managed to completion

ProfileMUST HAVESYou must be able to demonstrate significant experience in business relationship managementExperience in working and managing outsourced servicesExperience driving change and facilitating collaboration and action Familiarity with relevant regulatory and industry requirements Proven ability to manage, train and motivate staffDeveloping, supporting and advocating for a diverse and inclusive workforce and organisationAbility to influence without authority and collaborate with internal clients and stakeholdersCommunication of business concepts and needs in technology relevant terms as well as translation of technical concepts into business/nontechnical pointsRelationship skills that will facilitate positive behaviours, establish healthy new engagements and deepen existing onesStrong problem-solving ability with a focus on managing to business outcomes through collaboration with multiple internal and external partiesFacilitating, negotiating and influencing to manage virtual teams of people to reach a consensus.

DESIREABLES

Experience with IT standards such as ITIL and COBITRelevant professional qualifications, that might include:ITIL V4 LifecycleCobit 5 Foundation and ImplementationBusiness Relationship Management Professional

Job OfferCOMPETITIVE BENEFITSENQUIRE TO FIND OUT MORE

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