IT Support Analyst


Premium Job From Michael Page

Recruiter

Michael Page

Listed on

5th October 2021

Location

West End

Salary/Rate

£30000 - £35000

Type

Permanent

Start Date

Asap

This job has now expired please search on the home page to find live IT Jobs.

An IT support analyst with 1st & 2nd line support experienceDiagnosing and troubleshooting incoming incidents within agreed SLA targets Client Detailsa leading sports facilityDescriptionProviding IT and telecoms support to all staff via the service deskDiagnosing and troubleshooting incoming incidents within agreed SLA targetsProviding general support and maintenance of all desktops, laptops, phones and mobile devicesOffice 365 administrationUser account and domain managementMaintaining the Software and Hardware inventoriesAssisting the IT department in any projects they are involved inManagement and support of all reprographic (including faxes and photocopiers)Management and support of onsite Audio-Visual equipmentSupporting and administrating the IP Telephony SystemProducing and improving the corporate IT Knowledge BaseProfileProven experience working in a similar technical IT role Experience providing support for desktop platforms including Windows 10Proficiency with Office 365 administration and full Office SuiteProficiency with Microsoft Active DirectoryIntune administrationExperience in troubleshooting software and hardware faultsProblem-solving skills and ability to work under pressureConfidence in communicating with people and understanding their IT concernsIT Service Management tool knowledgeAbility to form strong working relationships to best assist all staff, as well as having a good logical approach to problem solvingFlexible and able to adapt to changes to work schedule when requiredDetail-oriented, deadline-driven, self-directed and organisedDESIREABLESExperience using Windows Server (2016 onwards)Experience supporting MAC Operating SystemsAdvanced knowledge of ServiceNowITIL QualifiedExperience of AWS SupportJob OfferCOMPETITIVE SALARY PLUS BONUSHEALTHCARE + BENEFITS

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