3rd Line Support Engineer - fully remote

This job has now expired please search on the home page to find live IT Jobs.

The ideal candidate would be a self-driven 3rd line Infrastructure Engineer with the ability to pick up and work with new technologies looking to fast track their career within a growing business.Client DetailsMy client is a rapidly growing Managed Service Provider looking for 2x 3rd Line Support Engineers to join them on a permanent basis. Either locally to hubs in Bridgend and Bristol or fully remote elsewhere in the UK. DescriptionBe the last line of escalation for escalations from line engineers & professional services consultantsTroubleshooting 3rd Line escalationsAllocating escalation tickets to respective engineers on the Support DeskAct as a Mentor to 1st & 2nd Line support Engineers Conduct pre-contract audits both on site & remoteProvide 3rd Line Support to company's internal infrastructureManaging customer relationships & Developing Key AccountsProfileExtensive 3rd line Support/Infrastructure Engineer experience.MSP Experience is essentialTechnical experise convering the following areas (gaps can be trained)Office 365, Azure, Hyper-V, Windows Server, Active Directory, Microsoft Exchange, Microsoft SQL Server, Sharepoint, MS Teams, Networking (Routing & Switching, LAN/WAN, Wireless networking), Sophos Security, Datto and Veaam. Excellent customer service skills Ability to work at paceAbility to remain calm under pressureFull UK Driving licence for occassional travel to customer sites is desirable. Job Offer£37,000 - £40,000 + on call allowance + training budget + fully remote working options.