Operations Manager
Recruiter
BCT Resourcing
Listed on
4th October 2021
Location
Derby
Salary/Rate
£32000 - £42000
Type
Permanent
Start Date
2021-10-04 11:41:09
This job has now expired please search on the home page to find live IT Jobs.
Operations Manager - Wholesale DivisionRemote
£32,000 - £42,000 per annum
Our company is the leading manufacturer of products for a niche part of the construction sector, making profiles for external rendering and internal plastering. As the pioneer of PVC beading in the UK and the current market leader, the company enjoys an enviable reputation and a strong, loyal customer base. The Wholesale Division acts as an autonomous company separate to the Manufacturing Division, requiring management of the associated system requirements of stock management, IT and accounting. The Operations Manager is a critical part of linking all business functions. It is a remote position so it requires someone with excellent writing, telephone and IT skills and someone who is clear about their own measure of success and what drives them. The role is autonomous with just one direct report, so it is best suited to someone used to ‘doing’ rather than ‘delegating’, and is comfortable with all the related admin. Motivated by responsibility and delivering outcomes, the Operations Manager is the lead in both business functions and service delivery.
Duties, roles and responsibilities
All business objectives and functions are to be carried out respecting available resources, costs and profitability. The Operations Manager of the Wholesale Division is responsible for: Managing the safety of remote workers.
Maintaining and improving the frontline response to the customers to deliver the highest levels of customer service that the company is renowned for.
Overseeing order processing and delivering the continuous improvement of the associated systems.
Promoting a culture where all employees are decision makers.
Providing staff training where needs are identified and on a periodic basis to achieve improvement.
Recruiting new staff where required and completing their training.
Taking ownership of data quality on the wholesale systems.
Managing customer-facing quality assurance.
Identifying and delivering cost savings, including sourcing new supply partners and managing existing supply partners for freight and custom packaging.
Meeting the contracted stock space target in the warehouse and reduce the buffer space by improving inventory management and stock turn.
Understanding the products and product related data and supporting the commercial team, acting as the link between manufacturing and commercial activity.
Overseeing all IT functions in a paperless work-from-home environment.
Managing the admin required for all operations. The successful candidate will be fully supported in their training to undertake the role of Order Processor for as long as it takes to have a complete understanding of the core day-to-day functions with a strong focus on customer needs. They will then work with the Managing Director to recruit an Order Processor, and take the lead in their training. Learning about the products will be ongoing from the start and the other responsibilities listed above will be introduced when appropriate. We are seeking the following key attributes:
Experience in a product-orientated business and understanding product characteristics and technical data.
Self-motivation to work from home to the highest standards.
A clear understanding of your measure of success and what drives you.
Excellent Excel knowledge to create and manage spreadsheets to support operational efficiency and solve problems.
Evidence of working together using collaborative software or processes.
Championing strong record keeping and filing systems.
A no-fear approach to new IT systems and maintaining them.
Creativity and innovation to be a leader of change and improvement. The selection process will consist of two rounds of telephone meetings, followed by a face-to-face aptitude test and interview. To apply, please provide your CV along with a covering message showing why you think you would be the right candidate. If you have taken a lead in delivering any of these projects or roles, this will provide good evidence to support your application and you should provide details in your message:
First time implementation of ISO9001 or lead manager of maintaining it.
Implementation of a VoIP phone system.
Adoption of a new accounting system such as Sage, Quickbooks or Xero.
Inception and reorganization of the company filing system.
Creation of a disaster recovery plan.
Creation of a structured database, SQLD, or CRM system.
Instigating the utilisation of a barcoding system.
Ownership of company data, data management and GDPR.
Health and Safety Manager.
Contracts Manager within the construction sector.
