Help Desk Advisor
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Helpdesk Advisor - Inside IR35
Our client is looking for a Helpdesk Advisor who will provide invaluable support, delivering high quality HR advice, guidance and support with outstanding colleague experience.
Key Responsibilities:
*Provide clear, trustworthy HR advice to colleagues on HR policies, processes and tools
*Complete administrative & transactional activities on a variety of HR Systems live on the calls where possible
*Ensure we deliver a resolution at the point of first contact and where it is not possible, proactively own where the colleagues query needs to go to ensure a resolution will be found.
*Ensure continuous education on HR Processes and policies to have an in-depth but broad knowledge of the client's HR.
*Contribute to the delivery of objectives and service level agreements.
*Strive for efficiency and continuously identify improvement opportunities to enhance the colleague experience.
*Prioritise own workload in an efficient manner and anticipate problems.
*Working closely with other internal teams to support and resolve problems.
*To provide quality call listening and coaching sessions to our colleagues/peers to continually improve their performance
If you would like to be considered please send an up-to-date CV.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award, that any business can receive, won in consecutive years, The Queens Award for Enterprise: International Trade;