IT Consultant

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ABOUT US:

Founded in 2004, we are eloquent IT geeks which means we really know our stuff, but we are used to working with all levels of technical understanding. Our combination of technical expertise and obsession with service excellence sets us apart. Our job is to make our clients' IT work seamlessly, as well as being their trusted advisor when it comes to new IT developments, including the latest cloud, security, and collaboration technologies. The company has grown consistently, and we are now at an important juncture in our next stage of development creating the need for this role in our energetic team of talented people.

ABOUT YOU:

You are a self-starter with a real passion for IT. You're technically minded, and you also understand the importance of excellent client service. People often come to you because they trust your IT abilities and you can troubleshoot methodically. You're tenacious and don't like to give up until you've found a solution. IT is your calling, you're bright and know you have more to offer at an inspiring company.

ABOUT THE ROLE

You will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop an appreciation for the various client cultures and their requirements. By showing intelligence and an eagerness to learn you will be given freedom to develop new skills in a wide range of cutting-edge technologies including Microsoft Modern Desktop, Intune, Autopilot, and Azure.

You will be required to work on clients' premises providing exceptional IT support and training. You will be involved in project delivery and work with various lines of business applications. You will act as technical lead for a set of clients and work closely with account managers and tech teams to deliver an IT vision which future proofs client systems.

We carry out regular performance reviews which provide the opportunity for two-way feedback and a tailor-made development plan to enhance your IT career.

YOUR BACKGROUND & EXPERIENCE

- Solid experience (3-5 years) in IT support roles

- Exceptional ability to provide technical support and resolve user queries in person/remotely

- Extensive Office 365 experience, potentially including email and file migrations

- Proven track record of working with: Hardware and peripherals including PCs, laptops, mobile devices, Windows 10, Mac OSX, Networking LAN & WAN, AVD, RDS, Citrix desktops

- Exposure to Azure desirable

- Comfortable using PowerShell

- Professional outlook and presentation for client meetings

- Desire to keep up with tech innovation and trends in IT

- Excited by working in a fast-paced environment

- Ability to engage professionally and always deliver an exceptional client experience

BENEFITS

- Shift allowance & paid overtime

- Learning and development opportunities

- 21 holidays & birthday off

- Flexible working

- Private healthcare after 6 months