Network Support Analyst

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This company has an exciting opportunity for you to become an integral member of their global network support function. You will be part of an internal support team providing first line support, partner escalation and incident management across the network. You will be responsible for the monitoring and support of their global WAN, partner interconnects and customer circuits, geared to providing high availability, timely resolution, and quality assurance.

Working closely with your peers you will provide reactive assistance to a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota providing 24 x 7 x 365 operational support, you will be responsible for:

- Monitoring and management of the core IP network

- All partner interconnects

- Fixed line customer circuits delivered via global partners

- Provide an internal escalation point for the resolution of issues on circuits

- Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incident management system

- Working all assigned tickets through to resolution, whilst providing timely escalation, communication and updates through the lifecycle of the incident ticket

- Engagement and management of 3rd party organisations in support of any given service incident

- Post incident impact analysis / support

- Support of change management activities

- Working closely with internal technical support groups in the effective management of ongoing service incidents

Personal Skills

- Analytical approach to fault-finding with proven ability to diagnose problems

- Tenacious and inquisitive in investigating and applying corrective action

- Good personal organisational and developed time management skills

- Ability to work under pressure

- Professional working attitude

Technical Skills

- Experience in a Technical Support/Net Ops environment

- CCNA

- Working knowledge of Cisco Catalyst/ASR/ISR and familiarity with F5 and Juniper

- Experience of managing traffic with routing protocols (namely BGP, IS-IS, EIGRP,OSPF,IPSEC)

- Experience in dealing with issues and transmission at layers 1 - 3 (including 2.5)

- Working knowledge of Remedy, SolarWinds, Splunk, ThousandEyes, Netreo (Desired)

- ITIL knowledge / foundation certification (Desired)

In return, you'll be joining a leading global provider of data communication and interoperability services with opportunities to grow. To help you achieve your career ambitions, you will be provided with support and training during your induction period to get you up to speed. To assist in further self-improvement, they also provide access to other training resources.

They offer a comprehensive benefits package, including:

- Enhanced annual leave entitlement

- 6% of salary contribution to your pension when the employee contributes 3% of salary

- Life insurance

- Private Health Insurance

- Cycle to work scheme

- Free car parking on site

- Long Service Awards and more