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IT Support Technician

Premium Job From UK Atomic Energy Authority
Recruiter: UK Atomic Energy Authority
Listed on: 24th September
Location: Abingdon
Salary/Rate: £33,297 - £35,520
Type: Permanent
Start Date: 2021-09-24

IT Support Technician (Shift Working)
Abingdon Rd, Culham, UK
Department: CODAS & IT
Salary: £33,297 to £35,520 + excellent benefits including outstanding pension
Confirmed Grade: Level 4
Site Location: UKAEA Culham, Oxfordshire or Rotherham, Yorkshire
By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on.
Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA are at the forefront of realising energy from fusion, working with industry and research partners to deliver the ground-breaking developments that will underpin tomorrow's fusion power stations with the aim of bringing fusion electricity to the grid.
Who are we looking for?
The UK Atomic Energy Authority have an excellent opportunity for an IT Support Technician to join their shift team within the CODAS & IT department. The IT Support team consists of 15 employees who are responsible for providing IT support for circa 2000 on-site users (plus additional remote users) operating approximately 3000 Servers, PCs, laptops and other devices across the Culham site.
As a Support Technician, you will form part of the CST shift team providing 24/7 1st line support for experimental, scientific and business IT systems, primarily within the primary and secondary data centre facilities. This includes data centre infrastructure such as cooling and power systems, racks, servers, storage systems, plant computer systems, networks, printers, software and video conferencing services. In addition, the role involves the monitoring of services using various software tools.
You will be involved with the use and development of IT support services including internal processes and web-based intranet information systems. You will also maintain high standards of service delivery with an emphasis on timely and efficient management of tasks; to respond to or escalate incidents and requests.
You will also provide a vital first contact role in monitoring, diagnosing and resolving IT problems to ensure services are ready and available to the experiment and business users. The role involves working closely with 2nd/3rd line IT support teams as well as site facility teams and external service providers. The role also involves local area duties such as fire warden. 
What will you be responsible for?
- Provide 1st line hardware support for computer platforms including PCs, laptops, tablets, servers and storage arrays
- Provide 1st line support for data centre hosted hardware including Microsoft Windows, Linux, MacOS and IOS systems
- Provide support and monitoring of the site networks and service infrastructure
- Liaising with 2nd/3rd line support teams
- Support the data centre power and environmental systems
- Assist in the assembly and installation of IT computer racks and embedded systems
- Develop processes and procedure to assist the support team's tasks and activities
- Manage incidents and service requests via our IT service management tool
- Produce knowledge articles for inclusion into the ITSM tool to aid and promote user self-service
Essential skills, experience and competence required
- A-level or equivalent (e.g. BTEC, HNC) in an IT or science related subject
- Experience working within an IT support environment, specifically in a data centre support facing role
- Good hardware skills including the assembly, deployment and populating of data/network racks
- Installation and support of wired and wireless networks
- Knowledge of Microsoft Windows with optional MAC operating systems
- Knowledge of Microsoft Office 365 including Word, Excel, Outlook, OneDrive and SharePoint
- Good knowledge of PC, laptop, server, storage system and peripheral hardware
- Experience of using a recognised ITSM application
- Excellent communication skills
Desirable skills, experience and competence
- Experience of working and supporting a medium sized data centre
- ITIL Foundation V3/V4
What we offer
- A competitive salary 
- A culture committed to being fully inclusive, supported by Being Inclusive Strategy and Inclusion Ambassadors
- An Employee Assistance Programme and trained Mental Health First Aiders, with a full calendar of health and wellbeing initiatives
- Flexible working options including family friendly policies 
- Emergency leave (paid)
- 30.5 days' annual leave (including privilege days and 3 days between Christmas and New Year) increased with length of service
- Wide range of career development opportunities (e.g professional registration, internal promotions, coaching and mentoring programme) 
- Outstanding defined benefit pension scheme 
- Annual corporate bonus scheme 
We welcome applications from under-represented groups, particular from individuals from black and other ethnic minority backgrounds, including nationality and citizenship, people with disabilities, (visible and hidden) and women. Our dedicated Equality, Diversity and Inclusion Partner, with the support of our Inclusion Ambassadors, is actively promoting and advancing diversity and inclusion in the organisation to help make our organisation an employer of choice. We are easily accessible by car and are a 10 minute walk from Culham Railway Station. 
Please be advised that this vacancy is scheduled to close on 22nd October 2021 but may close earlier than stated if large or sufficient numbers of applications are received.
Please note all employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance - The Disclosure & Barring Service (DBS) checks will show the details of all current criminal convictions (convictions considered unspent under the Rehabilitation of Offenders Act 1974) or will confirm that there are no such convictions.

Contact Name: UK Atomic Energy Authority
Reference: TJ/8716/PTAADM2210/SG
Job ID: 2982843

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