Network Engineer

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The Network Engineer will provide hands on Network, Voice and Security 3rd level support, design, implementation function to the business whilst ensuring that customer requirements are met effectively both in terms of technical ability and cost. This position will be home-based with travel for meetings in the future, therefore, base location is flexible across the South West England.Client DetailsOur client is a market leading Logistics business. Looking to hire a Network Engineer to operate across the South West England. DescriptionThe Network Engineer role requires someone with experience in a busy support area and has strong knowledge of Cisco networking and other associated technologies plus the accompanying disciplines. The individual will be required to work within a specialist support team to handle both reactive work caused by problems of varying degrees of critically and the proactive work required to enhance ability to achieve SLA's.Design, Configure, test, and maintain LAN/WAN/Voice/Security equipment and related services. This includes Firewall, Wi-Fi and switch technologiesCheckpoint firewall experience is essentialSupport all end to end network and voice infrastructure across the business Ensuing that all assigned incidents and requests are managed within agreed SLA's.Identify, diagnose and resolve network and security incidents and problemsDeliver IT based technical projects as well as Business led projectsInterface professionally with internal and external clientsAssist in preparation of proposals and solution presentationsEngage in the daily operational management of service providersProvide Technical Escalation point for complex problemsBAU Adds/Moves/Changes to the Data Network and Security EstateUpdate and maintain comprehensive documentation for all implemented networksPro-active housekeeping and management of the portfolioPerformance, capacity monitoring and event management of network infrastructure components.Maintaining the accuracy and integrity of network configuration items.Maintaining Hardware & Software platforms at optimum performance.Provide advice and consultancy within the area of networks, voice and security and associated technologies, acting as the subject matter expert within the business.Provide technical reports and proposals as required by Management and Customers within stated deadlines.Perform on site audits of equipment, documenting findings, improvements and risks.Daily maintenance and problem resolutionParticipate in 24x7 on-call rotationOnsite customer troubleshooting as requiredOrdering of new network / voice equipment and LinksProfileWorking knowledge of Voice & Network Routing, Switching and Resiliency protocols that includes abut are not limited to H323, TDM, DPNSS. DASS2, ISDN30, RIP, OSPF, Layer 2/3, STP, MLT, SMLT, HSRP & BGPWorking knowledge of Security technologies such as IDS, IPS, VPN's, and firewall policy managementITIL v3 Foundation CertifiedWorking knowledge of MPLS technologies, DNS/DHCP and Network ManagementPractical experience of vendor technologies including, but not limited to Checkpoint firewall, Cisco Catalyst/Nexus, Meraki.CCNA certified or minimum 3 years equivalent experience working with Voice, Data and Security TechnologiesContact Centre design - Multi-Channel, IVR, NIVR, Network Plans, Geographic and non-geographic number management and DMA regulatory guidelinesExperienced in managing Telco's, Service Providers such as 3rd party maintenance providersProficient in troubleshooting methodologiesExperience of working in project environments and delivering work packagesProficient in document productionUnderstand how to communicate difficult/sensitive information tactfullyGood Communication & Collaborative skillsProficient at time management and prioritisationSelf-Motivated and conscientiousProven ability to nurture and mentor peersAbility to prioritise and execute tasks in a high-pressure environment and make sound decisions in emergency situations.Ability to articulate ideas in a user-friendly language.Keen attention to detail with ability to make sound and logical judgements.Proven analytical and problem-solving abilities.Strong customer service orientation.Ensures personal technical skills are maintained to support the ever-changing IT world.Ability to self-learn new technologies with a can-do attitudeAbility to challenge themselves and the work they do to ensure he right work load is in the right place. Automate / simplify / standardise where appropriateJob OfferThe Network Engineer is offering:Salary £42,000 - £45,000 Company pension25 days holiday + bank holidays (option to buy more)Private Health careFlexible working (hybrid between office in Chippenham and working from home)