Senior Support Engineer

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Senior Support Engineer - Up to £50kMy client are one of the UK's fastest-growing AWS Consulting Partners, exclusively dedicated to using AWS technologies. They are currently on the hunt for an AWS Support Engineer that will be responsible for providing AWS Support to our Customers. What you'll do?Management of Incidents and Requests raised into our ticketing system, Jira and proactively monitoring our client's infrastructureInvestigating and writing RCA's following critical incidents and using problem management to avoid repeat instances of incidentsAssist with creating and keeping documentation up to dateMeeting defined SLAs for Customers

What you need?At least 6 months of AWS Support experienceTroubleshooting experience with Windows OS / Linux OS / Desktops (Windows and Mac).MSP experience preferableIAC knowledge (Terraform, Cloudformation) What you'll get?Career progression, fully funded training and certifications25 Days holiday + Bank HolidaysRegular Social Events Don't miss out on this opportunity and send your CV directly to [email protected] and I can review this.