Trading Desktop Support Engineer
Lloyds Banking Group
£36800 - £50000
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Lloyds Banking Group is the UK's largest Retail, Digital and Commercial bank with a mission to help Britain prosper. Our colleagues are passionate about making a difference to customers, businesses and communities in everything they do.
Could you help us make it possible?
Our IT Trading Floor Services team provides effective 1st/2nd line technical support for both Financial Markets and the new Lloyds Bank Corporate Markets (LBCM) Trading Floor. They've built a reputation in delivering a customer-focused service through quickly troubleshooting and solving end user desktop issues. Supporting approximately 700 Trading Staff, the team is also responsible for all moves, changes and installations within the Trading Floor environment.
Working within this small group of seven engineers you'd work shifts to cover the core business hours of 06.30 - 18.30 with opportunities for paid overtime and convenient working hours.
Here's what you'll be doing.
You'll act as the first point of contact for all trading floor IT issues, aiming to resolve all desktop issues within one hour whilst delivering genuine customer satisfaction.
Working actually on the Floor you'd be working closely with other areas of Group IT to ensure incidents are resolved as quickly as possible and flag any problems that could affect multiple users across the bank.
Technically, you'll first have the broad desktop support knowledge, self-motivation and drive required for a first/ second line support role.
Secondly we're looking for previous Trading Floor experience due to the intense nature of this environment.
We'd also want you to have had exposure across a number of the following technologies;
Laptops using Windows 7/10 and MS Office 10/13
Remote access, mobile devices,
IPC Dealer Boards
Market data applications (Bloomberg, Refinitiv/Reuters Eikon, Refinitiv/Reuters FXT, EBS etc.)
Wey Technology remote desktop & switching kit.
You'll need to be equally comfortable working on your own initiative as well as part of a team with strong analytical thinking and problem-solving skills to rectify issues quickly and effectively.
And we'll be testing your ability to build trusting relationships with Trading floor colleagues, demonstrate a high level of professionalism the desire to exceed the customers' expectations.
We'll also offer you a comprehensive benefit package which includes;
Annual share discretionary bonus
28 days holiday
A 4% flexible cash pot payment to spend on benefits that suit you
Private health cover
Discounted shopping opportunities
We're dedicated to giving you opportunities and support to develop you both expertly and personally to optimise your potential.
As a new colleague, you'll join us on our journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel encouraged and valued.
We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves, and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.
So, if you have the experience we're seeking then get in touch, we'd love to hear from you.
Together we make it possible.