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IT Support Technician (12 month FTC)

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 21st September
Location: Glasgow
Salary/Rate: £20,000 - £25,000
Type: Contract

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My client is searching for someone to provide technical support to our internal users, mainly on our internal systems, mobile devices, security, and user access management task.

You'll work collaboratively with stakeholders across the whole business and with the wider technology team to achieve effective results.

Client Details

Fast paced, future thinking financial services firm.

Description

  • Providing first-line support to IT systems issues
  • Keeping customers (the wider business) informed of reported issues through our the ticketing system
  • Working on user and security access management request and issues
  • Investigating and responding to alerts generated by the monitoring system

Profile

  • Experience working with end users on IT systems issues
  • Good knowledge of Windows/Mac OS, MS Office, networking and storage
  • Good knowledge of using different problem-solving techniques and report deficiencies
  • Good communication skills and the ability to build relationships with others
  • A team player, approachable, helpful and willing to go the extra mile
  • Knowledge of ITIL and service desk environment (not essential but would be advantageous)
  • Knowledge of supporting phone systems and networking (again would be advantageous but isn't essential)

Job Offer

Competitive salary with a great company over a 12 month FTC.