IT Service Desk Analyst

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3 x IT Service Desk Analyst required. Up to 3 month assignments and will be based in Newport working shift patterns of 4 days on 4 days off, mornings, days and nights providing 24/7 services.Client DetailsOur client are a leading business in their field whom are growing exponentially. DescriptionThe IT Service Desk Analyst will:Provide first line helpdesk and end user support to staff, clients and visitors Maintenance of computing, network and office equipment Diagnose and troubleshoot technical issues with software and hardware Install and configure software applications Using Windows/Linux/Mac OS environments Knowledge of applications, computers, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Active Directory, Azure and Office 365 Cyber security, Antivirus & Firewalls Troubleshooting, Incident, Change and Asset Management frameworks (ITIL) ProfileThe successful IT Service Desk Analyst:Able to work under pressure and manage multiple projects. 1+ years (s) experience in a similar helpdesk environment. Excellent customer service skills. Experience in a wide range of technologies. Excellent written and oral communication skills. Working within an ITIL environment. Preferably holding a current qualification. Technical qualifications such as Comptia A+, Network + would be advantageous. Experience of Agile methodologies would an advantage. Ideally live local to Newport for commuting, parking available on site. Job OfferGreat day rate between £140 - £150 (Inside IR35).Working hours: 4 days on 4 days off consisting of 10 hour shifts, 24/7 weekly rota including days and nights.All positions are available to start ASAP.Parking available on site in Newport.