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Operations Support Coordinator

Premium Job From JT
Recruiter: JT
Listed on: 14th September
Location: Hampshire
Salary Notes: Competitive
Type: Contract
Start Date: ASAP

We are looking for an Operations Support Coordinator to join our team in Jersey, or alternatively working remotely in the UK on a fixed-term contract for 12 months.

Do you have a passion for technology and connectivity? As our Operations Support Coordinator you will be the first point of contact for our International customers and responsible for providing both sales and operational support to our sales teams. 

The role will involve both test and commercial onboarding of customers to our live environment. During the onboarding process, you will be required to review the customers technical and commercial requirements and onboard to the appropriate platform. 

A keen eye for detail is vital to ensure the best possible customer experience as they transition from a test customer to our ‘live environment'.

We can offer you a flexible working environment where you will have the opportunity to develop your skills and grow professionally, the perfect stepping stone for a career with JT. 

You will work amongst experienced and knowledgeable teams collaborating to achieve the best results for your customer. If you have keen interest in technology and are ambitious to learn more, this could be the role for you.
Key Responsibilities

  • Provide day to day support for the International customer base (internal and external)
  • Achieve efficient and accurate onboarding in order to bring new customers on to our test environment, then in to a commercially live status
  • Be fully aware of the specific Support team SLAs/ KPIs related to onboarding and processing of service requests, always working to ensure we hit targets and response times
  • Attend project meetings where required, providing guidance and support to the team in order to bring these projects in to our live environment 
  • Take responsibility for ensuring that contracts, approvals and due diligence documents processed through the commercial onboarding phase meet internal business policies
  • Provide support to both our live and test customers, liaising with internal teams as and when required to ensure any queries, faults or issues are dealt with efficiently 
  • Independently managing own case workload and escalating as required 
  • Work from your personal dashboard and case load, ensuring that accurate and up to date notes are maintained at all times

Skills Knowledge and Expertise

  •  Excellent customer care skills
  • Previous experience in customer/sales administration, billing and/or project coordination
  • Knowledge of the International product portfolio
  • Awareness of the basic principles behind processes and procedure improvement
  • Good working knowledge of Word, Excel, Outlook and PowerPoint
  • Good verbal and written communication
  • Able to work under pressure and meet deadlines
  • Ability to assimilate technical & non-technical information and action / triage as required
  • Excellent organisational skills

Benefits

  • 24 days holiday
  • Professional Development 

JT are trialling a new model of working called "Smart Ways of Working" (SWOW). Currently in a trial period until December 2021, we provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield. Our main priority is colleague wellbeing and we hope this offers greater opportunity for a work life balance. 
 
We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.

Contact Name: Bobbie Deeks
Reference: TJ/10078/464512656
Job ID: 2978254



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