|Listed on:||10th September|
|Location:||Leeds or Exeter|
|Salary/Rate:||£32,306 - £39,027|
About the role
It's a great time to join NHS Digital as we continue to do amazing work and these are exciting roles
We are recruiting for multiple Service Analysts across our departments, including Live Services, Collaborations, Product & Design and Data Services. These roles may sit in any of our teams.
The Service Analyst is responsible for supporting the provision of the services within the team and will report to a service practitioner. They will manage day to day tasks and activities which support the ongoing delivery of the services. The postholder will engage and manage a variety of stakeholders, and will design and report on performance measurements, identifying problem areas and creating solutions.
The Service Analyst will be responsible for incident and problem management activities, ensuring that incidents and problems are progressed, registered and categorised, as well as the timely provision of information to enable incident and problem resolution and prompt allocation as appropriate. The Service Analyst will also work with suppliers and internal teams where further engagement is required to progress an incident or problem to timely resolution.
The Service Analyst will provide customer support to respond to requests regarding the services covered by the team. This will include providing information and guidance or pointing customers to the correct process or contact, escalating where necessary to the Service Manager. Good communication skills with the ability to communicate clearly and effectively with others via both oral and written means will be essential here.
You will provide support to the Service Practitioner at incident, problem and service review meetings, ensuring that actions are progressed as appropriate, and all discussion is accurately captured as well as creating management information reports and dashboards for key stakeholders and Team.
As a Service Analyst you will:
Some of the skills and experience we're looking for:
What's in it for you
NHS Digital is a great place to work. What we do matters.
Our outstanding teams are passionate about technology and public service, making use of everyone's skills to improve people's lives.
We collaborate to deliver world class tech and intelligence, come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
Why you should apply
We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.
Which means, we encourage applications from people of all backgrounds and abilities. Don't worry if you don't meet all the criteria we've suggested - knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead and apply.
Our work matters. You matter.
What we offer you:
Remote interviews will take place mid October. Applicants who are shortlisted for interview will be contacted by email.
Contact Name: NHS Digital
Job ID: 2977236