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IT Support Engineer

Premium Job From Deerfoot
Recruiter: Deerfoot
Listed on: 10th September
Location: Berkshire
Salary/Rate: £30,000 - £40,000
Type: Permanent

IT Support Engineer - up to 40K

Software Consultancy

Home working / Berkshire

Established, Software consultancy, who largely service the enterprise market in the UK, is looking to recruit IT Support Engineer, who will be responsible for providing 1st to 3rd line support, monitor calls and tickets coming into the service desk, and join a on call rota to provide out of hours support in case of major incidents.

The support could be anything from system monitoring and performance, system resets, as well as new starter setups.

Skills / Environment (not all essential):

*Experience with cloud-based environment, most typically AWS.

*Knowledge of supporting Linux servers.

*Knowledge of analytics.

*Online monitoring tools.

*Kibana, Grafana, Cloudwatch and SDS-toolkit.

*Elastalert, Datadog, Jira for logging incidents, Service Now, Confluence.

*IAM for user management, Insomnia/Postman for API requests.

*Ability to capture customer requirements.

*Ability to prioritise and communicate under stressful circumstances.

*Adept in supporting networking principles (TCP/IP) and some SQL writing skills with data extraction and report writing experience.

*Commercial experience (understanding contractual obligations).

We are looking for someone who has great communication, confident team player, can work independently, and not afraid to go the extra mile. Customer service and communication is key for successful stakeholder management

This is an exciting opportunity to join an innovative organisation within IT services sector, where you can progress to Support Team lead.

Salary: up to 40K

Benefits: 3% contributory pension, 23 days holiday, rising to 26 days after 2 years of service, followed by an extra day after every year of service and capped at 31 days, Childcare vouchers,

This role may suit candidates, who hold the following job titles: ("IT Support Engineer" OR "IT Support Analyst" OR "Helpdesk Engineer" OR "Servicedesk Engineer" OR "Servicedesk Analyst" OR "Technical Support Engineer" OR "Technical Support Analyst" OR "2nd Line Support Engineer" OR "3rd Line Support" OR "Level 3 Support" OR "3rd Level Support" OR "Line 3 Support" OR "3rd 4th Line Support" OR "3rd 4th Level Support" OR "2nd 3rd Line Support")

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

Contact Name: Marie Bundy
Reference: TJ/3127/IT Support Engineer_1631278539
Job ID: 2977097

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