Customer Service Advisor

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Are you looking for a new opportunity in a fast-growing online retail business? This position would be an exciting opportunity for someone with previous experience in the hospitality or retail sector who is looking to move into a more office-based role. We have several experienced team members who originated from these sectors and the transferable skills are just what we are looking for!This role is an opportunity to be part of an exciting journey with a team of high performing professionals. We enjoy succeeding and reward performance. Our team is constantly evolving and opportunities to progress into different positions at this speed of growth are unavoidable!We have an exciting vacancy for the right candidate. We provide genuine quality vehicle components to car enthusiasts and garages. We do this through our website, eBay and Amazon serving over 8000 customers per week. We have doubled in size each year for the past four years and pride ourselves on providing an exceptional customer experience.We offer a great vibrant working environment in Exeter. We are the fastest growing online only vehicle components business in the history of the industry. What else do we offer?Be part of a positive dedicated teamThe opportunity to have a say in the company and put own ideas forward to directorsA successful fast growth businessOpportunities for fast promotion and developmentA relaxed but professional environment, with a light, modern and clean office space with a workspace designed to avoid staying sat down all dayWe have dynamic working hours working as a team to ensure we achieve a work life balanceCompetitive rates of pay, with regular salary reviews and a step-by-step path to salary increaseStaff discount available through our range of products

More about the type of person we are looking for:You must be dynamic, hardworking and naturally skilled at motivating others with good attention to detail. You must have a deep understanding of customer service. We work as a team so being an honest, upfront and flexible team player is important. As individuals we want our team to be ambitious, self-driven and resilient. You need not have industry experience as full training is given. However, we are looking for confident individuals who are able to think on their feet but who are not afraid to ask questions and get involved in team discussions. This is very much a team player environment where candidates are required to think outside the box and who can speak up when any issues arise.Excellent timekeeping is essential, as well as being an excellent communicator with good listening skills and an excellent grasp of language, grammar and clarity of written message. Accurate and quick typing is necessary for this role and being comfortable with technology and new software is essential as you will be using a variety of online tools.Successful candidates will have worked in a customer service environment (face to face or phone based) and understand the customer buying chain from pre-sale through to returns. You will be able to put yourself in the customer's shoes and show a polite, positive and concise attitude. Ideally, you will have come from a similar role or have experience in customer service-based environments i.e., hospitality, retail, events or similar.Day to day activities include:Customer management (Orders, Product Queries and Customer Aftercare)Product advice for vehicle components (training given)Answering inbound phone callsAnswering inbound emailsGeneral office dutiesProcessing returnsWorking with suppliers and couriersKeeping the office fun & high energyWorking within eBay, Amazon and Website systemsInternal projects for improvement and development

The salary offered is based on working 42.5 hours per week.We are looking for two full time team members. The shift pattern is Monday - Friday 8.30am- 5.30pm. Our Customer Service Advisors work on average every other Sunday, with either a Thursday or Friday off work in the week when working on the weekend.The interview process will be as follows:Telephone interviewBasic literacy, numeracy and data entry online test (you will need access to a computer or laptop to complete these tests)Video callIn office assessment and example demonstration of dutiesPlease note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.