|Recruiter:||The Body Shop|
|Listed on:||7th September|
|Salary Notes:||Competitive + Benefits|
Understanding stakeholder needs across the EMEA region and ensuring that the IT capabilities and services delivered match those needs are at the heart of what this opportunity is all about.
Working with senior level management, business units and corporate staff executives, this role supports the development of a market level technology strategy that is integrated with IT and across all business units. The EMEA Business Partner develops a strong understanding of and alignment with each business unit to include their business drivers for success, process and approaches to business models.
Ask yourself, do you feel pride in being a trusted business partner with the ability to view what you do through a strategic lens in order to drive improvement? Are you passionate about building relationships both up and down the stakeholder chain and being the ‘go to' person? Do you relish the idea of taking on a newly created role where you can apply the experience that only comes from the experience of continually delighting your business customers?
We are offering just that! With the added benefit of a travel budget to get out and about spending time with your European stakeholders, what's not to love!
#weloveIT and if you do too and with restrictions lifting, we are building stores of the future, come and help build our new vision.
More about the role
The key elements of the role are:
Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers
Ensuring that the SIAM and other service providers understand the business requirements and perspective of service, and is therefore able to prioritise the services and service assets appropriately
Establishing and articulating business requirements for new services or changes to existing services
Ensuring that the service provider is meeting the business needs of the customer
Working with customers to ensure that services and service levels are able to deliver value
Ensuring high levels of customer satisfaction, indicating that the service provider is meeting the customer's requirements
Identifying changes to the customer environment that could potentially impact the type, level or utilization of services provided
Identifying technology trends that could potentially impact the type, level or utilization of services provided
Mediating in cases where there are conflicting requirements for services from different business units
Establishing formal complaints and escalation processes for the customer
How will this be delivered?
Working relationships and Interfaces:
What we look for
What do we offer in return?
Here at The Body Shop we've got your best interests at heart - it's our way of saying thank you!
If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.
We have something special to offer and we're looking for someone special to help us to do that. Show us how you can contribute to the next step in the evolution of The Body Shop.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.
Contact Name: The Body Shop
Job ID: 2975755