IT & Digital Transformation Analyst

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The ability to communicate in Welsh in order to communicate with our Welsh-speaking users is desirable for this post.

We have an opportunity for an IT & Digital Transformation Analyst to join our Technical Solutions team, playing a pivotal role in the development of accessible online services for the Council. If you have experience of website development and use of digital platforms in a public sector or commercial environment, we would like to hear from you.

This is a full-time (37 hours per week) post to assist in our current digital transformation work, implementing new online processes and website improvements which integrate with the Council's management systems.

You should be highly motivated with a "can do" attitude, able to work within a team and committed to ensuring our services are customer focused. You should be organised and able to prioritise work effectively in accordance with the Council's IT & Digital Transformation Strategy. You will have good communication skills and be able to convey technical knowledge at the right level for the intended audience. In addition, you will have experience of work within successful projects to agreed objectives and deadlines.

You will be comfortable assisting our services to help maximise benefits from the authority's investments in digital platforms, technologies, and systems to help modernise and improve internal processes.

Applicants will be expected to have had some experience of developing customer-facing forms and/or web content, have strong communication skills, and be able to present information in a clear and accessible way, using context-appropriate language.

Some technical/operational knowledge of core web technologies (HTML, JavaScript, SQL) is desirable, and experience of process analysis and process improvement would also be advantageous.

The role will also involve regular support and mentoring of junior colleagues so that we develop skills across the Service and provide a high-quality IT Service Desk to all Council IT users.

Candidates must be qualified to Degree level in a Computing-related subject or be able to demonstrate previous experience commensurate with the role you are applying for. Recognised web development or other IT industry accreditations are also desirable for the role.

Good communication skills in written and spoken English are essential and the ability to speak and write through the medium of Welsh would be desirable in assisting our provision of a bilingual service to clients.

Work/Life Balance

We promote and understand the importance of a positive and healthy work/life balance. Employees working for us will benefit from 8 bank holidays per year and an attractive entitlement of:

25 days on appointment

30 days after 5 years' continuous service

32 days after 10 years' continuous service

Part-time employees have annual leave and bank holidays calculated on a pro rata basis.

We also consider a range of flexible working options, including:

Job sharing

Reduced hours and part-time working

Term-time only contracts

Compressed hours

Flexi-time scheme

Family-friendly and special leave policies

Local Government Pension Scheme

All employees are automatically opted into the Local Government Pension Scheme.

Health & Wellbeing

Your health and wellbeing is important to us, and we are committed to promoting a culture where the health and wellbeing of employees is supported. You will benefit from:

Occupational sick pay

Free access to a round-the-clock Employee Assistance Programme for advice and support

A comprehensive Attendance Management Policy to support and help individuals whilst at work, when sick and returning to work

Conwy Rewards and Vectis Card

Conwy Rewards is a one-stop shop for all of Conwy's staff benefits, including salary sacrifice cars from Tusker, Cycle to Work, cashback healthcare, long service awards, and discounts, plus much more. You can save using online discounts, discounted gift vouchers, cashback and in-store discounts with your Vectis Card. This includes high street shops, cinemas and restaurant discounts through to money of motoring, insurance, hotels and holidays.

For further information and to apply, please visit our website via the Apply button.

Closing date: 22nd September 2021.

Conwy is committed to equality of opportunity, and we welcome applications from all sections of our community. There is an option for disabled people to apply on different formats. Please contact the HR Team on [Telephone number removed] for further advice.

Conwy County Borough Council is committed to its Welsh Language Standards. We welcome applications in both Welsh and English and application forms received in either Language will not be treated less favourably than each other.

In promoting Equal Opportunities, Conwy welcomes applicants from all sections of the community. All Disabled applicants who meet the essential job requirements will be guaranteed an interview. The Council will provide appropriate additional work facilities for disabled applicants.