Application Support Analyst - £33.5K - Hybrid work model

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I am actively working with a key Nigel Frank International client who is looking to add an applications support analyst to their team within the central London area. This position follows a hybrid work model with requirements to come into the office 2-3 times a week.My client is an end user within the public/charitable sector who is currently embarking on an exciting technology transformation program and they need someone to join their support team who is central to supporting the new platforms. This role will allow you to make an true impact on the business joining a team of professionals in a highly collaborative and friendly environment. My client is looking for a candidate who has had prior support experience and is familiar with handling tickets.The role will require you to provide second and third line support to ensure the clients applications are running smoothly and efficiently. The team you will be joining is responsible for the day to day support of the core client applications which the team then tests, implements and monitors the required changes in line with the agreed plans. You will be reporting to the application support team leader.Responsibilities:Resolve IT application related incidents, service requests and problemsComplete testing for all proposed releases on supported applications to ensure all changes are completeProvide 2nd and 3rd line support to ensure timely and efficient resolution of IT application incidents and service requests.Understand and comply with the IT organization requirements, processes, procedures and policiesAn Ideal Candidate would have: Experienced providing support in a previous role.Understanding of ITIL service management processes.Skilled in IT problem diagnosis and resolution with integrated systems.Experience with : CRM, E-commerce systems, and ticketing. If you are interested in this position please send your CV to [email protected] or call me on 0203 1484 658 to discuss this role in further detail. I understand the need for discretion and would welcome the chance to speak to any Microsoft Dynamics candidates that are considering a new career or job either now or in the future. For more information on the Microsoft Dynamics market and available opportunities I can be contacted by email ([email protected]) confidentiality is of course guaranteed!